Question about NorStar M7310 Corded Phone

1 Answer

I have the same problem: mailbox locked

An employee left, tried to clear mailbox for new employee; mailbox locked; understand all the steps to unlock, except do not know how to "log in" by system administrator. I have the "config" and "6623" password, but it asks for administrator's mailbox and pw... I do not know what the system administrator's mailbox is??? I tried the main unit which is 7300, but that did not work either. I have two people whose mailboxes are locked and need to get them unlocked!!!!

Posted by on

  • 3 more comments 
  • cangeletti Sep 14, 2009

    That did not work. I used both "LOG" numbers you listed and both of them state "invalid password".

  • cangeletti Sep 14, 2009

    This did not work either. It did say it reset my password, so the second part of your instructions worked, but when I repeated the first part of your instructions, it still says invalid password... our extensions are 7319, 7821, 7322, etc... does that make any difference

  • cangeletti Sep 14, 2009

    Just a little more help!!! That worked!!! but default password will not work (0000)... it says password must be changed! But it did unlock the mailbox! I am so excited and SOOOOOOOOOO THANKFUL FOR YOUR HELP.... One more time, please?????

  • cangeletti Sep 14, 2009

    NEVER MIND IT WORKED!!!!!!!!! GOT PASSWORDS RESET BUT CANNOT UNLOCK MAILBOX ON MAIN UNIT...7300...SAYS INVALID MAILBOX... IS THAT BECAUSE IT HOLDS THE AUTO-ATTENDANT, ETC? ALSO, I am the one who set up the auto attendant, and with 2 new people, I need to add two more but forgot how. Is this too difficult to help me with. I previously set up the night ring, day ring, etc. I just need to add "for _____ please press 5" for ______ please press 6"???? THANK YOU. THANK YOU.

  • cangeletti Sep 14, 2009

    NEVER MIND IT WORKED!!!!!!!!! GOT PASSWORDS RESET BUT CANNOT UNLOCK MAILBOX ON MAIN UNIT...7300...SAYS INVALID MAILBOX... IS THAT BECAUSE IT HOLDS THE AUTO-ATTENDANT, ETC? ALSO, I am the one who set up the auto attendant, and with 2 new people, I need to add two more but forgot how. Is this too difficult to help me with. I previously set up the night ring, day ring, etc. I just need to add "for _____ please press 5" for ______ please press 6"???? THANK YOU. THANK YOU.

×

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 192 Answers

How to Change a Mailbox Password (Administrator Only) 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".

Posted on Sep 11, 2009

Testimonial: "It did not work. When logging in as administrator with the numbers you gave, I only receive "invalid password""

  • 5 more comments 
  • ynotphone
    ynotphone Sep 11, 2009

    This will also unlock their phones...

    Sorry forgot to mention that too!



    Good Luck

  • ynotphone
    ynotphone Sep 14, 2009

    Sorry about the delay, I never knew you responded...



    How do I reset the Operator Status password on the Norstar Voice Mail
    System?



    Press Feature and enter 985 on the telephone dial pad.

    Enter 9.

    Enter 73738767793 (RESETSMPSWD)

    The display will show Reset OK. Choose YES on the softkey.


    Once this is done, this resets the password back to 1020000 ro 3 digit extension numbers, or 120000 for 2 digit extensions. Afterwards try my original instructions.

    Good Luck








  • ynotphone
    ynotphone Sep 14, 2009

    oh if you have 4 digit extensions your LOG in is 10020000

  • ynotphone
    ynotphone Sep 14, 2009

    I should have caught that on the original post, my bad!

  • ynotphone
    ynotphone Sep 14, 2009

    after you change the default password for the individual set, the system will ask you to change the password to something else, because it wants you add the security feature of non-default passwords.
    Change the password to something you can remember... like 7887 or 1234 or 1379... anything will work.


    But if there are issues again, you can aways go back and default the password.


    This is more common than you think in most companies.


    Have a great day!

  • jenncarper Aug 11, 2011

    I get that far but then when i go to that mailbox number it still tells me mbox locked contact admin. I am the ADMIN!!

  • Mary Bidou Dec 26, 2012

    pLEASE LET ME KNOW IF YOU GET PAST THE MBOX LOCKED CONTACT ADMIN!

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Vodavi mailbox password reset


First, access your voice mailbox (press VM button & enter your password)
When you hear you have ??? messages, Press 7.
You will be prompted for another password (the Admin default password is 2275)
Press 2 administer mailboxes
Press 1 to reset mailbox password then follow the instructions. It will tell you what the current password is to the mailbox you select and you have the option to keep it or change it.

Dec 05, 2012 | Vodavi 30-BUTTONVODAV XTS Telephone

1 Answer

Employee forgot his password and need to change the voicemail for new employee. Is there a way to reset the phone. Phone model is a Superset 4025. My phone number to the phone is (563) 690-3230 or email...


Each mailbox password is held in the system programming of the voicemail system. You need the system admin password for voicemail. Dial the access code for voicemail, if from a phone with voicemail then press * to get to the main greeting. At the main greeting dial * then the system admin mailbox number which is 99 for 2 digit ext numbers or 999 for 3 digit ext numbers or 9999 for 4 digit ext numbers then you will be prompted for the system admin passcode(default 1234). Press 2 for add/edit/delete (Never press 1 for new installation or you could delete all current voicemail programming and messages). Press 2 to edit mailbox, you will be prompted for the mailbox to edit, enter the mailbox number. Press # to skip to the passcode reset, enter the new passcode or press * to reset to default(999) then press # for each of the remaining parameters until you are returned to the mailbox menu which prompts for press 1 to add mailbox, 2 to edit mailbox, and 3 to delete mailbox, then hangup.

Dec 07, 2010 | Mitel Superset 4025 Corded Phone...

1 Answer

Need to change password on voicemail extension on


If it's a Panasonic brand voice mail, you administer the system from the System Owner's mailbox (999). With that, you can use option 4 or 5 and reset the mailbox password to any and all mailboxes (except 999 :-)

Carl

Sep 03, 2010 | Panasonic KX-T7420 Corded Phone

1 Answer

An employee changed the password to the voicemail, and they are no longer with us. How do I override their password and change it back to the default password for the new employee?


Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,(depending on version) press either 2 or 4 administer extensions, enter the mailbox number of the box you want to reset, press 3 to re initalize the password, hang up when done

Apr 09, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

I have a Partner-18 and need to reset the password for a user


Delete the mailbox for this extension then re-create entire mailbox.

May 04, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

Need to set up user voicemail box (new employee)


Go back to your vendor and get the password for mailbox 999 and the instructions to log into it.

The mailbox exists or it wouldn't ask for a password (they're assigned by default), so you need to go to mailbox 999 and chose option 6 1 3 which is mailbox administration reset password. That will clear the password and you can log into the voice mail automatically from the extension by dialing the voice mail access code.

Post back if you have any problems.

Carl

Sep 18, 2008 | Panasonic KX-T7731 Corded Phone

1 Answer

How to set up password for voicemail/how to set up new mailbox


By default, a Panasonic TVA voice mail system can have a password set. It could be 3 plus the extension number, but it doesn't matter. You can clear it by logging into mailbox 999 and going to options 6 1 3 which will be the mailbox password menu. Select the lady's extension and follow the instructions to confirm password deletion.

Now she can call voice mail from her extension and set a new password.

This also works for a TVS system.

Carl

Sep 17, 2008 | Panasonic KX-T7731 Corded Phone

1 Answer

Employee's mailbox locked and No one knows Admin password


Jessie711 - You Rock! Your post on the 21st fixed my problem :)

Aug 20, 2008 | NorStar T7316E Corded Phone

1 Answer

Oartner ACS - Voice mailbox


If you go into system admin in voicemail, you have to edit the mailbox and give it a name.
intercom 777, 0#, 123456#, 9, 4 (mailboxes) enter the mailbox number and follow prompts to change the name.



WWW.telemanuals.com

Nov 21, 2007 | Avaya Eurostyle 18D Corded Phone

Not finding what you are looking for?
NorStar M7310 Corded Phone Logo

4,212 people viewed this question

Ask a Question

Usually answered in minutes!

Top NorStar Lands Phones Experts

george  peters
george peters

Level 3 Expert

860 Answers

kakima

Level 3 Expert

102366 Answers

dan4261

Level 1 Expert

14 Answers

Are you a NorStar Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...