Question about NorStar M7310 Corded Phone

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I have the same problem: mailbox locked

An employee left, tried to clear mailbox for new employee; mailbox locked; understand all the steps to unlock, except do not know how to "log in" by system administrator. I have the "config" and "6623" password, but it asks for administrator's mailbox and pw... I do not know what the system administrator's mailbox is??? I tried the main unit which is 7300, but that did not work either. I have two people whose mailboxes are locked and need to get them unlocked!!!!

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  • 3 more comments 
  • cangeletti Sep 14, 2009

    That did not work. I used both "LOG" numbers you listed and both of them state "invalid password".

  • cangeletti Sep 14, 2009

    This did not work either. It did say it reset my password, so the second part of your instructions worked, but when I repeated the first part of your instructions, it still says invalid password... our extensions are 7319, 7821, 7322, etc... does that make any difference

  • cangeletti Sep 14, 2009

    Just a little more help!!! That worked!!! but default password will not work (0000)... it says password must be changed! But it did unlock the mailbox! I am so excited and SOOOOOOOOOO THANKFUL FOR YOUR HELP.... One more time, please?????

  • cangeletti Sep 14, 2009

    NEVER MIND IT WORKED!!!!!!!!! GOT PASSWORDS RESET BUT CANNOT UNLOCK MAILBOX ON MAIN UNIT...7300...SAYS INVALID MAILBOX... IS THAT BECAUSE IT HOLDS THE AUTO-ATTENDANT, ETC? ALSO, I am the one who set up the auto attendant, and with 2 new people, I need to add two more but forgot how. Is this too difficult to help me with. I previously set up the night ring, day ring, etc. I just need to add "for _____ please press 5" for ______ please press 6"???? THANK YOU. THANK YOU.

  • cangeletti Sep 14, 2009

    NEVER MIND IT WORKED!!!!!!!!! GOT PASSWORDS RESET BUT CANNOT UNLOCK MAILBOX ON MAIN UNIT...7300...SAYS INVALID MAILBOX... IS THAT BECAUSE IT HOLDS THE AUTO-ATTENDANT, ETC? ALSO, I am the one who set up the auto attendant, and with 2 new people, I need to add two more but forgot how. Is this too difficult to help me with. I previously set up the night ring, day ring, etc. I just need to add "for _____ please press 5" for ______ please press 6"???? THANK YOU. THANK YOU.



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How to Change a Mailbox Password (Administrator Only) 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".

Posted on Sep 11, 2009

Testimonial: "It did not work. When logging in as administrator with the numbers you gave, I only receive "invalid password""

  • 5 more comments 
  • ynotphone
    ynotphone Sep 11, 2009

    This will also unlock their phones...

    Sorry forgot to mention that too!

    Good Luck

  • ynotphone
    ynotphone Sep 14, 2009

    Sorry about the delay, I never knew you responded...

    How do I reset the Operator Status password on the Norstar Voice Mail

    Press Feature and enter 985 on the telephone dial pad.

    Enter 9.

    Enter 73738767793 (RESETSMPSWD)

    The display will show Reset OK. Choose YES on the softkey.

    Once this is done, this resets the password back to 1020000 ro 3 digit extension numbers, or 120000 for 2 digit extensions. Afterwards try my original instructions.

    Good Luck

  • ynotphone
    ynotphone Sep 14, 2009

    oh if you have 4 digit extensions your LOG in is 10020000

  • ynotphone
    ynotphone Sep 14, 2009

    I should have caught that on the original post, my bad!

  • ynotphone
    ynotphone Sep 14, 2009

    after you change the default password for the individual set, the system will ask you to change the password to something else, because it wants you add the security feature of non-default passwords.
    Change the password to something you can remember... like 7887 or 1234 or 1379... anything will work.

    But if there are issues again, you can aways go back and default the password.

    This is more common than you think in most companies.

    Have a great day!

  • jenncarper Aug 11, 2011

    I get that far but then when i go to that mailbox number it still tells me mbox locked contact admin. I am the ADMIN!!

  • Mary Bidou Dec 26, 2012




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