Question about HP Pavilion dv4000 Notebook

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I recently got a new HP lap top running windows vista.

One night i turned it of and i forgot to check my email so i turned it back on and as i turned it on it took forever to change for the hp screen and after that it showed a black screen with a flashing underscore at the top can anyone please help me?

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  • Bluefaintt Sep 11, 2009

    I dont think it was a virus. is there any other reasons that can cause this?

  • Bluefaintt Sep 11, 2009

    I dont think it was a virus. is there any other reasons that can cause this?

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I just did a service call with a similar situation . That person had the same problem , it was a virus, I had to re-install Windows.

Posted on Sep 11, 2009

  • Keith  Kalish
    Keith Kalish Sep 13, 2009

    Hello

    I am pretty sure your problem is you have beenn infected. My last client's son confessed to using the illegal downloading site "LimeWire" just prior to their machine doing exactly what you describe. RE-isall your OS and you should be fine. You won't lose any files as long as you DONOT re-format the drive, just overwrite the OS.

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