Question about Dell Inspiron 6000 Notebook

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I just post a problem good answer but still need some more help.I'm trying to remove trojan and spyware but I cannt download any thing when I try a black box pops up then it go away I cannt get in to nutting only program I can get in to is Internet Explorer and secuity center alert keeps popin up

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  • Big Daddy
    Big Daddy May 11, 2010

    To be honest they can be removed, but the how drastically depends on what trojan you have been infected with. if you can post what you are infected with this would greatly help me to help you. With some Trojans they will modify / erase certain system files that are necessary for normal system operations. IF this is what has happened you will have to use your system recovery disk to reset your system. this will reformat your system, but will fix your problem. of course this is a last resort.

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  • Master
  • 2,668 Answers

DIf you have access to another PC you could download malwarebytes from here (free version).

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

Save it to a flash drive and install it on your Laptop run a full scan. Thespyware is merely a nusance and wouldn't stop you connecting it's the trojan that is the problem. Malwarebytes will cure both.

It is not a replacement for antivirus software but an aid.It may not clear it fully but should allow you to get online again. If it does immediately go here and do an online scan.

http://housecall.trendmicro.com/uk/

Posted on Sep 11, 2009

Testimonial: "thank you I will try it"

  • Alun Cox Sep 11, 2009

    There is also this which you may prefer to do

    http://www.techmixer.com/kaspersky-rescu...


  • Alun Cox Sep 11, 2009

    Hope all goes well

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