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I had the exact same problem with my first messager that i got like that from cricket, its just a manufacturer default. If you have "insurance" on your phone they'll give you another one at the cricket store for free. Otherwise they'll make you pay like 80. there is nothing that will fix this problem.
is it the code when you switch your phone on if you give me your imei number its under battery about 16 digits long and also the numbers that are about 6 digits long usually says code next to it give me both these numbers and i give you master code