Question about Dell Inspiron 6400 Notebook

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New battery not charging

Like many Inspiron 6400 users, my battery died at 13 months of use. I got a new battery from a non-Dell manufacturer. The computer recognizes the battery and my plug is working, but the new battery will not charge.
What should I do?

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Re: new battery not charging

It is normal for a battery to degrade after a year since its a consumable part. It's just like any ordinary rechargeable battery. We have 2 points of failure that might be causing the problem. First the battery itself. Second the Charge board that charges and detects the battery. Given that the NON-DELL battery is working on other dell Computer, it simply tells us that it is the charge board that needs to be replaced wich is integrated to the motherboard. If your warranty is still active, call dell and tell them that you've tried a Known good battery and its still not charging. However, you might also consider that dell computers are designed for dell batteries. the charge board might have problems charging the third party battery since its not configured to do so.

hope this helps.


Posted on Dec 10, 2007

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Here are my recommendations for this issue:

1. Reseat the battery.
2. Remove All External Components
3. Check the battery connectors on the battery and the system. Examine the connector on the battery and the system. Make sure that there is no physical damage and that it is clear of debris.
4. Remove All External Components
5. Try a known-good battery in the system, if available.

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The battery has 5 small dots in it. Those are there for no reason. Those are actually LED lights. There's a button you can press. If we number the lights 1-2-3-4-5 with 1 being closest to the button, check the lights when you press the button. If 1-3-5 are lit, that means that you have a dead battery and needs to be replaced. Other than that, you're battery might still be working but nearing the end of its life. Goto -> drivers and downloads -> enter your service tag or system type -> download Dell Quickset. Once Quickset is installed, it will diagnose your battery automatically and let you know if your battery already needs a replacement. It is just sad that batteries are covered with a separate 1-year warranty only. You can also go to and check if your battery was part of the Dell Battery Recall Program.

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