Question about Webroot Spy Sweeper (spysweeper) for PC

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I renewed my webroot software on Sept 10 2009 and now Im getting an email from webroot saying my will expire in a few days, when my new subscription is good until 2010, they gave me this ERWavtri to mention when I call. would like a response about this

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Hi rosymcd
Try to contact the Support Team of webroot here:

http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/ask.php?p_sid=KzqOxKHj&p_accessibility=0&p_redirect=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjQ2LDI0NiZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXdlYnJvb3QgYW50aXZpcnVz&p_srch=1

And tell them the same as here, I think they can help.

Or try to reinstall the software with the software link provided in the mail you did receive with the code.

Hope that helps
Have a nice day

Please rate my answer

Posted on Sep 12, 2009

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Help yahoo com


contact symantec to get it sorted out
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb or

Turn off Norton Automatic Renewal service This document provides you the steps to turn off or cancel the Norton Automatic Renewal service for your product to prevent future automatic billing and renewal. You may need to follow these steps if you have got a new Norton product and need to cancel the service on a previous product which you no longer use.
If you cancel the Automatic Renewal service on your current product, you must manually renew your subscription before it expires or risk losing your Norton Protection. If you have already been charged and want a refund, read Requesting a Norton Automatic Renewal refund.
Turn off Norton Automatic Renewal service
  1. Go to Norton Management to cancel the Norton Automatic Renewal service.
  2. Click Sign In.
  3. Sign in to Norton with your email address and password.
  4. Under Automatic Renewal, next to the Norton product for which you want to cancel Automatic Renewal, click Off.

https://support.norton.com/sp/en/aa/norton-billing/current/solutions/kb20090818144126EN_EndUserProfile_en_us?entsrc=redirect_pubweb

contact symantec
https://support.norton.com/sp/en/aa/norton-billing/current/contact?entsrc=redirect_pubweb

Aug 29, 2014 | Symantec Norton AntiVirus 2008: Windows

1 Answer

I auto renewed my subscription and my webroot keeps saying 0 days of protection left. When will it update on my PC?


Assuming you paid the renewal fee online and you verified your payment was recived the software should update rather quickly. Try restarting the computer and see if it shows the proper subscription information. If this does not work, give it a few hours and try again. Contact the company and insure they have the payment reflected. If you received email confirmation of payment, that email usually will contain contact information for technical support or customer service issues

Aug 13, 2011 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

My webroot has greyed out and it keeps telling me that the virus protection is turned off but everytime i try to turn it back on nothing happens..


Is your subscription expired?
I would recommend uninstalling webroot and installing Avast
http://www.avast.com/index
They have a brand new virus protection scheme called sandboxing and its quite advanced. Plus its free! Better than norton or webroot by farrrrrrrrrrr.
Have a nice day

Mar 01, 2011 | Webroot AntiVirus with AntiSpyware &...

2 Answers

Auto re-newal keeps stating it is expired.


There is a distinction between the program and the subscription for updates. Updates usually get purchased for a year at a time. YOU want the updates, so renew.

Feb 25, 2011 | Webroot AntiVirus with AntiSpyware &...

1 Answer

Renewal free norton Antirus 2010.


If you only need the anti-virus component of Norton 360 (it also includes an email filter and some other components) then I would recommend a newly-available free antivirus program, see the instructions for installation here:
http://www.fixya.com/support/r5317428-actually_free_antivirus_software_windows

However, if you do need the other components of Norton 360 I would choose another paid software. You can either go online to Norton's website and download the newest version of Norton 360 here:
http://antivirus.norton.com/content/en/us/home_homeoffice/html/paid/seo02252010/SEO_Static_Option_3_Col_Radio_02252010.html?om_sem_cid=hho_sem_sy:us:ggl:en:e|kw0000004480|5995564156&om_sem_site={adcopy}
When the program tells you that it has expired five days ago there is likely a link in this window for a website at which you can renew your subscription. This is likely a cheaper alternative to buying an entire new version of Norton 360 and will do the same thing, so try following this link and paying to increase your subscription if you want the suite of security software.

Your computer will now be secured from threats again!
please rate my solution

Jul 20, 2010 | Symantec Norton 360 Security

1 Answer

My sweeper program does not work even though I have paid for a new subscription


You may have to go to the help menu for the program and do a repair or update. The subscription renewal may have changed codes and it needs to update from old subscription which would of had an expiration date.

Sep 30, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy Sweeper won't sweep after subscription renewal and upgrade to 5.5


Hello,i have been reading your problem....This is simply because you have too many anti-virus programs running all at once.... I reccomend you remove the other 2 anti-virus software....

thanks for your question,
have a nice day....

Sep 10, 2008 | Webroot Spy Sweeper (spysweeper) for PC

2 Answers

Subscription renewal


another possibility is get you money back and download a good free tool called spybot search and destroy, and if your realy interested in anti-virus, anti-spyware, anti-malware, etc., you dont need to pay a stinkin' dime to anyone, there a few very good free programs that will do the job. write back if you want the links!

Jun 08, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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