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My printer copies fine but when it prints from my mac the page is blank

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When copying you are using the internal components to get the image and to print it. In the case of printing from the Mac or even a PC you have to send that job to the same printer components as the copier uses to print with but through an input channel (USB I imagine on this machine). Before you decide that the printer itself is at fault you need to insure the things connected to it are OK. Get a different cable, new preferably, and try. USB cables are prone to damage internally yet not show damage externally. Also delete the setup on the Mac and reload the most current driver software for your printer and retry. You might also try to connect the printer to another machine, PC or Mac, with the current drivers. If all else fails then the board internally that has the USB connection on it has gone bad. Could be as simple as a bad electrolytic capacitor (see capacitor plague on wikipedia for what to look for) or just a failed chip which means replacement of the board. Never assume the machine itself is bad before you check the things outside the machine that send it information for the print job. Same scenario for parallel, serial and ethernet connected printers.

Posted on Dec 08, 2011

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It is a logic card problem. so you can checked it from printer store.

Posted on Sep 14, 2009

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Hello Michelle,

The fact the pages are only coming out blank when you print from the computer points to either the driver or the cable connection.

We’ll start by addressing the drivers.
Let’s remove the printer first.

  1. Click on the apple icon in the top left.
  2. Select “system preferences”
  3. Select “print and fax”
  4. Highlight the MFC-7420 and press the “-“ icon.

Now we need to remove the driver package.

  1. Open your Macintosh HD (in the finder)
  2. Go to Libraryè printer
  3. Drag the brother folder into the trash bin.
  4. Empty the trash bin
    NOTE: you may need to restart your computer before you can empty the trash bin
  5. Restart your computer after the trash bin has been emptied
    NOTE: You have to restart even if you had to restart once before.

Now you will want to install new fresh drivers.
Please choose the link for your OS

Mac 10.6 (snow leopard)
http://www.apple.com/downloads/macosx/apple/firmware_hardware/brotherprinterdriversformacosxv106.html

Mac 10.5 (Leopard)
http://www.apple.com/downloads/macosx/apple/firmware_hardware/brotherprinterdriver11.html

For versions of Mac 10.4 or earlier, you do not need these drivers, they will be installed automatically.

Now you need to install the brother drivers for printing.
Use this link, choose your version of Mac then click on “search”
On the next page, you want to use the CUPS driver download.

http://welcome.solutions.brother.com/bsc/public/us/ca/en/dlf/download_top.html?reg=us&c=ca&lang=en&prod=mfc7420_all


Please come back and vote or leave some feedback, it will let me know whether it helped so I can improve and it will encourage me to keep on helping.

Thanks,

Pat

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