Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player
Now I do not know wich problem you have yesterday, but !
I can try to help you throu these steps :
1.Connection problem with the computer:
See if your connection to the computer work properly, try to chance the USB entrance from your computer
See if you had a fail installation of the driver to your product and reinstall the driver from here if it is this device :Creative Nomad Jukebox Zen Xtra 1.30.03:
2. Problem with playing songs directly form the Mp3 player:
Try to reformat the mp3 player. Just go to "my computer" and highlight the Mp3 player and right click and choose format. (Before doing that try to copy all the stuff you have on the Mp3 player to your computer and then you can copy it back again when you have reformat the Mp3 player.)
Close you Mp3 player, take the batteries out and wait for 15 min and reopen it.(chance the batteries if possible or be sure they are charged)
Or try to contact the support team here :
Hope that helps
If not please come back here
Have a nice day
Please rate my answer
Posted on Sep 17, 2009
Have you tried reinstalling the firmware for that device. if not what size mp3 player is it ? eg. 40 gb etc
Posted on Sep 13, 2009
It seems that Windows media 11 is a problem with upgrading the firmware.
If you can find a pc with XP and media version 10 you could try upgrading the firmware on that - otherwise you can try uninstalling 11 on yours.
Here is how it worked for one person:
I had exactly the same symptoms, as did many of the posters in this thread. By reading the thread, I found what worked for me was 1) find a computer with Windows Media 10, not 11 (this was the key for me); 2) download and install the latest Zen Xtra driver on that computer, then connect the Xtra; 3) download and install the latest firmware (assuming you want the version 2 firmware with playforsure). Once the new firmware is installed, the Xtra will work fine on your original computer - it seems that it really is WM 11 that prevents the unit from being recognized so the firmware can be installed. I had tried this procedure first on a second computer that had WM 11 but had never had a Creative device attached, and it failed to install the firmware - because of the WM 11.
Posted on Sep 12, 2009
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Posted on Jan 02, 2017
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