Try to reset the printer by unplugging it. Or it could be a faulty ink cartridge. Hope that helps!
This is the type of problem that occurs with aftermarket cartridges. If it is an aftermarket cartridge, I would replace the cartridge giving the false reading. The best solution is to use and OEM cartridge to clear the problem.
If you can, take the balking cartridge back to the vendor and get a replacement.
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