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Yes and No. Non branded ink cartridges need to be properly programed to work correctly. If you are going to buy non branded, make sure you can trust the seller. Research the seller and you should be ok. Branded is always the best but also always more expensive and non branded always comes with a degree of risk.
You have an interesting printer ! I have two of them. Same problem. Basically to use ink refills one must have a chip reset utility. The cartridges are filled from the bottom and consequently leak if not sealed properly. The only solution is to use the blue grey plugs that come with some refill kits- Dell Refill kits have them - but only give you three. The next best is to use black electrical tape heated with a lighter then applied after the fill. What appears to happen is that the ink indicator may say there is ink but the cartridge is actually dry. Additionally I have found some new cartridges seem to have a vent problem - what happens is a vaccuum is created in the cartridge on head cleaning and a color will print, then not print , then the next one will do the same. Some brand new cartridges have chips also that the printer does not recognize. The solution is to use a chip reset tool and the old chip from the empty cartridge on the new one. There is a software called SSC Service Utility that works for deep cleaning and also resetting the ink pad counter - it will stop printing if the pad counter runs out. Basically if it refuses a nozzle check print - it is not getting ink or has no ink left.
If you are not using Epson ink, your printer will do this. Epson printers hate knock-off ink. Always use Epson ink if you want to keep your printer working properly. To solve the problem you are having, try cleaning the ink tubes. Make sure you re-install them properly. Hope this helps. Charlene
Are you confident the new cartridge is full and in-date? Can you confirm that the old cartridge was not removed until immediately before the new cartridge was installed? Did you remove the yellow tape from the new cartridge before you installed it? Was the black cartridge change properly completed such that an ink charging cycle occurred? Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of black ink? Yes, but not perfect? If not, do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.
If you have already done lots of head cleans with no result, and you're sure you have a good ink cartridge properly installed, then there are other things we can try - assuming other solutions haven't worked either. Report back on my queries etc.
1st check the little gold plates on back of the cartridge. clean them off and were they make contact to the printer. If that don't work. Download SSC Service Utility. (Voids warrenty use at own risk free program) http://www.ssclg.com/epsone.shtml If that don't fix it there is still one more thing you can do. Get a chip restetter for your cartridges. http://dsacme.blogspot.com/2008/10/service-tool-for-reset-canon-i320.html (this one is not free) This will reset the chip on your cartridge and make the printer think its a new one. I use both programs works great.
Some of Epson's cartridges went bad that way. It may be a bad cartridge. Get a new one, pull that one out and see what happens. If it works, call Epson for a refund. They had a class action suit for that type of thing, they lost and paid off. I would think they will help you right away.
There are epson ink compatible cartridges in the market that are less expensive but have good quality. Please look for other compatible brands which good quality guaranteed, try those compatible brands which are more popular.