Question about Dyson DC05 Cylinder Bagless Canister Cyclonic Vacuum

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Hi, our Dyson cuts out after about 60 secs. We've checked all the filters plus, having read that if it works without the vortex then the problem's there (it did work) we're still none the wiser because having dismantled the vortex as much as poss, there don't appear to be any problems - any ideas?

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That dyson is a old model. they don't sell it in stores anymore and the motors on dysons are made cheaply. take it into a vacuum shop. or just get a new one

Posted on Sep 12, 2009

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1 Answer

Overheating motor


Hi Fran, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC25. Like most Dyson vacuums, this machine is engineered to shut off for protection if it starts to overheat.

This will usually be due to a blockage, or because the filters need a wash. As your machine is continuing to shut off, it does sound like there's still something inside the machine that you may have missed. For help locating any issues, please follow the steps shown in our online Support guide:
http://content.dyson.com/support/help.asp?article=1148&product=DC25-ALLFLOORS

DC25 has two filters, and it's important to wash these at least once every 3 months as shown in the video attached. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

I'm confident this will resolve the issue, but if you would like some further advice from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 11, 2013 | Dyson DC25 Vacuum

1 Answer

Motor cuts out after 5 mins on dyson vacuum


Hi Peter,

I'm sorry to hear about this. From what you've described, it sounds as if your machine may be overheating due to a blockage - the filter may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry somewhere warm before replacing it in the machine.

This should resolve the issue, but for any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 18, 2012 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Can you wash canister and vortex assembly in Dyson DC17


you need a Hyla they use water as a filter and the smell goes down the drain

Jan 22, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Keeps cutting off


Hi there,

I'm sorry to hear you're having difficulties with your DC14. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage - I'd also recommend washing the filter. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

The correct way to wash the filter is shown in the video linked below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=622&product=DC14-ANIMAL_US

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Sep 15, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

I have a dc14 that cuts out after five mins even if just stood still i have no blockages it will switch back on after 30 mins any ideas


Hi there,

I'm sorry to hear you're having difficulties with your DC14. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filter needs a wash. Although I note you've already checked for blockages, I'd recommend following the steps shown in our online guide linked below, just to make sure you haven't missed anything:

http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-ANIMAL


The correct way to wash the filter is shown in the guide linked below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 12 hours.

http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Sep 12, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson pet is overheating and shutting off autimatically. cleaned filter what else?


Hi there,

Sorry to hear you're having difficulties with your DC14 Animal. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. If you've already washed the filter, it may be overheating due to a blockage. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US


Although you've already cleaned the filter, you may find it helpful to take a look at the video linked below to ensure you're doing it correctly. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 12 hours.

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US


By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 29, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

DC07 works very well but cuts out after about 8-10 minutes. will restart after a time. This m/c belongs to an elderly blind friend. Looking forward to your comments. Mike


Hi Mike, I'm sorry to hear your friend is having difficulties with their DC07. Like most Dyson cleaners, DC07 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This may be due to a blockage, or because the filter needs a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 12 hours. By clearing any obstructions and washing the filter, you should be able to resolve the issue without further assistance. However, if you've followed these steps and are still concerned, or if your friend would prefer to speak to someone in person for guidance, it's probably best to get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone and recommend the best course of action. Kind regards, Jack Dyson Online Customer Support

Aug 29, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Our dyson vaccum is making a loud noise when we vaccum. (other than the normal loud noise) it is a dyson 23 plus..


Hi there,

Sorry to hear you're having trouble with your DC23 Plus. You might find it helpful to wash the pre-motor filter, and to check the cleaner for blockages. You can find a step-by-step guide showing how to do this in the Support section of our website:

http://www.dyson.com/support/help.asp?article=1276&product=DC23-PLUS

You should find that this resolves the issue. However, if you've tried this and you're still concerned about the noise, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON. We can run through some troubleshooting over the phone, and provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Jul 25, 2011 | Dyson Vacuums

1 Answer

Cyclone not cycloning.


Hi,

Vortex will require cleaning.
Try this site for help. http://dysonmanuals.llc.nu/

Jan 08, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Installation of a Dyson filter


Hi Nancy.

Thre are 2 filters on the DC4.
The first is A one piece filter which colud just be circular pad or purple plastic hepa filter this filter fits directly on top of motor.
To fit this remove the wastebin & vortex head from machine now look down on top of machine you will see A circular cover with fins on it remove this & this type filter goes in there.

The second filter will be yellow plastic frame which has circular foam insert inside it the foam is normally blue & can be pulled out so you can wash it.
This filter fits directly on top of vortex unit, To fit this filter push button near handle on the top of wastebin & vortex the lid of vortex will open you wil see A ring of holes the filter goes in here shut the lid & thats it done.

http://dysonmanuals.llc.nu/

Aug 03, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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