Question about Cell Phones

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Problems with Palm 755p, a couple of seconds after I click on Versamail, my phone restarts. How do I fix this? I don't even choose "get" yet and it just automatically restarts. Please advise. There were other posts on the FixYa site that have links to solutions, but those links are broken. Please Help!

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  • chad_dahlber Sep 11, 2009

    Good Afternoon,



    Thank you for your reply! I've attempted what you suggested, but haven't had any luck, still have the same problem.



    Also, if I Hard Reset the phone and add an exchange account other than the one I'm having a problem with, it works fine. But when I add the exchange account that has this issue, as soon as the email syncs through the air (not connecting to desktop), it immediately starts turning off.



    I think it must be a particular email message or something attached to an email that triggers this.

  • chad_dahlber Sep 11, 2009

    Thanks, FYI ChatterMail is no longer available.

  • chad_dahlber Sep 11, 2009

    Sorry, I wish it was simple to delete the possible culprit message from an inbox. There are five users in our office that are experiencing this problem, and these are county officials that would be unwilling to have these files moved or deleted without an explination as to why this happened and how it can be prevented, thus I need to know if it is a particular attachment (only an assumption on my part). It would need to be an email common to all of the users, which there are many.



    Versamail is very buggy, and we've had problems in the past that we could correct by uninstalling and reinstalling software. This time nothing works and Palm has no solution that has worked yet. Users have been experiencing this problem for about 10 years (based on internet posts), I've yet to find a solution outside of switching to a different mail service (which isn't the solution that will work on a Friday afternoon).



    Sorry to vent, just getting to my witts end and frustrated that known issues can go unresolved and unacknoledged (officially) for so long.

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Hi

I'd recommend you try a soft reset by pressing on the reset button if the issue remains, uninstall the software and then install it again.

If the issue still remains, back up your handheld and do a full hard reset.
Hard reset is performed differently on different models, check palm website for hard reset instructions: CLICK HERE FOR PALM RESET INFO PAGE

If the issue still remains after a hard reset, this would appear to be a hardware problem, or the software has some serious issues with your phone / pda - palm model. Check for a new version of the software.

If its still doing it, I don't see what else it could be but a hardware issue, are you outside of warranty? palm will charge for repair, probably around 100-200usd.

Posted on Sep 11, 2009

  • Ekse Sep 11, 2009

    Oh I didn't see the other comments that you had posted. well, if its a attachment problem, delete the messages from the mailbox that have a big attachment or something that might cause it.

  • Ekse Sep 11, 2009

    I think it may be possible to turn off the downloading of attachments, atleast in the pocket pc side of these phones. I've never had a palm myself but they are similiar.

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  • Cell Phones Master
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Hello and Welcome to FixYa!
This is a common issue with 755p, According to Palm support the solution is this;

1. open the hotsync manager


2. click "custom"


3. click on "VersaMail" then "change"


4. from there I deleted the account I added and put the information in the default versamail account "edit account"


5. there is a button to "test my settings" - You have to try few times, Hopefully, It will end up working


If the Problem is still there then, few people advocate ChatterEmail to get your mail. It have worked flawlessly on both a 650 and 755.


Regards,
Waqar.

Posted on Sep 11, 2009

  • Waqar Hassan
    Waqar Hassan Sep 11, 2009

    Then you may be helpless to some extent;
    Versamail is notoriously unstable, and easily corruptable.
    Also Try this;

    1. Try a hard reset, then sync your old profile back, it may work, or it may sync the same issue back.

    2. If that fails, hard reset it, and create a new profile.






    I was reading an Article by a Plam Official, according to that personnel;
    "I'm not sure what carrier branded Treo you have, but the latest updates had addressed this issue for those carriers that needed it."


    You can also contact him;
    Kevin Michaels
    E-Mail: kevin.michaels@palm.com


    And above all, as Versamail have been a very hot topic, and there is a serious issue about its Stability, so many people have been shifted to ChatterEmail.


    Best Regards,
    Waqar.

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