Question about Dell 3100cn Laser Printer

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Printer had pulled in about 30 pages & jammed. Removed paper & tried to re start. It continues to show paper jam even after resetting about 30 times.

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  • Dell Master
  • 13,433 Answers

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.


If this doesn't help it could be one of the paper path sensor switches that could have got stuck, the printer would have to be taken apart and inspected, If you are in warranty you shouldn't attempt to take the machine apart just get in touch with dell or your dealer.


Posted on Sep 11, 2009

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Related Questions:

1 Answer

Why does the data light blink then paper jam light goes on even with no paper in it


Most likely when you removed the paper jam a small piece of paper got jammed under one of the sensors. This is a very common problem. It is also possible depending on the model that you have dislodged one of the flags that activates sensors for paper travel. Check the back of the printer in the fuser area as these are the most commonly damaged sensors.

Sep 04, 2014 | Lexmark E Office Equipment & Supplies

1 Answer

Paper jam removed but machine still shows paper jam


Maybe there are paper stuck inside the printer or maybe out of ink

Apr 03, 2013 | Panasonic KX-FL511 Plain Paper Laser Fax

1 Answer

Installed new maintenance kit for 9050 printer. Trying to reset page count and now the printer is jamming error code 13.02.00.


No relate with paper jam & page count resetting. Might be maintenance not installed properly..Remove paper jams, restart printer,if error 13.20 appears check some paper/paper particles jammed.. 1. Print from manual tray.
A. If paper is jamming, check registration assembly, clean it,best method for cleaning is vacuum cleaner in this area. chk..
B. Take out registration assembly, check clutch gears, driving gears, solenoids..
2. Check pick up rollers are properly installed in tray 2 & 3..
3. Check PIU unit for paper jams
4. Check Fuser sensor flags.
To reset the counter: Hold enter button & switch on the machine, wait till display shows cold restart, scroll to reset maintenance kit with help of arrow buttons & enter. Printer restarts & counter will become Zero..

Jan 07, 2013 | HP LaserJet 9050 Printer

1 Answer

My Lexmark 4600 printer has a paper jam. do not know how to unjam it.


Hi,

How to clear and avoid paper jams
Follow these instructions to remove and/or avoid paper jams and misfeeds in your Lexmark X3500, X4500, X4600 & X4800 Series All-In-One.
Paper jam in the printer
Remove the paper manually

  1. Press pattlnk_10282008_1820-power-icon.gif to turn off the printer.

  2. Firmly grasp the paper, and gently pull it out.

  3. Press pattlnk_10282008_1820-power-icon.gif to turn the printer back on.

NOTE: Check inside the printer to ensure that all the paper is removed. Any small pieces of paper left in the printer will continue to cause paper jams.
Paper jam in the paper support


    1. Press pattlnk_10282008_1820-power-icon.gif to turn off the printer.

    2. Firmly grasp the paper, and gently pull it out.

    3. Press pattlnk_10282008_1820-power-icon.gif to turn the printer back on.

Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
Check paper condition

  • Use only new, unwrinkled paper.

Check paper loading

  • Load a smaller amount of paper into the printer.

  • Load paper with the print side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)

Remove each page as it is printed

  • Remove each page as it exits, and let it dry completely before stacking.

Adjust the paper guides

  • When using media less than 8.5 inches wide

  • To rest against the edges of the paper or media, making sure it does not buckle
    pattlnk_10282008_1826-untitled-1.gif

Printer does not feed paper, envelopes, or specialty media
These are possible solutions. Try one or more of the following:
Check for paper jams

  • Check for and clear any paper jams. For more information, see "Paper jam in the printer" and "Paper jam in the paper support" above.

Check media loading

  • Verify that the specialty media is loaded correctly.

  • Try loading one page, envelope, or sheet of specialty media at a time.

Check printer default and pause settings

  1. Click:
    • In Windows XP (default Start menu): Start pattlnk_10282008_1829-right-arrow.gif Printers and Faxes.
    • In Windows XP (Classic Start menu): Start pattlnk_10282008_1829-right-arrow.gif Settings pattlnk_10282008_1829-right-arrow.gif Printers and Faxes.
    • In Windows Vista (default Start Menu): pattlnk_10282008_1829-vista-start-button.gifpattlnk_10282008_1829-right-arrow.gifControl Panel pattlnk_10282008_1829-right-arrow.gif Printers (under Hardware and Sound).
    • In Windows Vista (Classic Start menu): pattlnk_10282008_1829-vista-start-button.gifpattlnk_10282008_1829-right-arrow.gif Settings pattlnk_10282008_1829-right-arrow.gif Printers.

  2. Double-click the print queue device.

  3. Click Printer.
    • Make sure no check mark appears next to Pause Printing.
    • If a check mark does not appear next to Set As Default Printer, you must select the print queue device for each file you want to print.

Banner paper jams
There are many possible solutions. Try one or more of the following:
Clear banner paper jams

  1. Press pattlnk_10282008_1820-power-icon.gif to turn off the printer.

  2. Remove the jammed banner paper from the printer.

Review banner printing checklist

  • Use only the number of sheets needed for the banner.

  • Select the following settings to enable the printer to feed paper continuously without jamming:



    1. With a document open, click File pattlnk_10282008_1829-right-arrow.gif Print.

    2. Click Properties, Preferences, Options, or Setup.

    3. Select the Paper Setup tab.

    4. From the Paper Size area, select Banner.

    5. Select Letter Banner or A4 Banner as the paper size.

    6. Select Portrait or Landscape.

    7. Click OK.

    8. Click OK or Print.



Regards,
Ron

Mar 26, 2011 | Lexmark 4600 Multi Function Printer Option...

1 Answer

What does the "heart beat" symbol/light mean?


I assume you mean the symbol that has a pair blackened circles and then a pulse up and then down below the starting line before returning to the starting line.

That is the paper jam symbol. If the continue light is on (steady) and the paper jam light is on, then you have a paper jam. Press Continue twice to see any secondary error message (this will show where the problem is).

See the manual for the list of the lights that show where the jam is occurring. Different groups of lights will be lit. The manual is available as a PDF at the bottom of this page: http://support.lexmark.com/index?locale=EN&page=product&userlocale=EN . An example: if the Continue, Toner Low and Paper Jam are all on, then the jam is in the fuser area under the print cartridge assembly. For a paper jam, even a small corner of torn paper could be in the mechanism.

In all cases, you should check the entire paper path. When you pull out any paper, grip it so that you can gently pull the sheet straight out. Remove all paper from the output tray. Then remove the paper tray if you are using it. Pull any paper from this area. Press down on the green duplex flap and remove any paper from there Reinsert the paper tray. Open the front door of the printer and remove the print cartridge assembly. Lift the green flap and remove any paper from the area. NOTE: the fuser and the fuser area may be hot. Open the rear exit door and remove any paper from that area. Use a flashlight to check for small pieces of paper that may be stuck. Once all the paper is removed, reinstall the print cartridge assembly and close all the doors. Press Continue to reset the printer.

The page that jammed may be reprinted.

I hope this helps.

Cindy Wells
(please note that frequent paper jams may be a sign of excess humidity in the paper. Put less paper in the tray at each refill and keep the remaining paper in a dry location. If the paper jam light is coming on when no paper jam is present, one or more of the paper jam sensors may be bad. Contact Lexmark for more information.)

Nov 30, 2010 | Lexmark E250dn Laser Printer

1 Answer

Printed 47 pages, paper for page 48 started to feed incorrectly & was yanked out. However, LCD keeps saying paper jam even though entire paper was retrieved. Turning machine off, on, examined for any...


More likely especially if the paper was pulled out backwards, that the paper sensor just before the platen roller is bent or broken. When you pull paper back up thru the feeder it gets caught on this sensor tab and it gets bent, holding it up just like a paper scrap would. If it's broken or you can't locate it to bend it straight, you will need a shop to repair your printer.

Dec 31, 2009 | Canon PIXMA MX310 All-In-One Printer

2 Answers

Printer says Paper Jam but it is not


  1. Remove the paper from the paper tray.
  2. Press the Power button and then wait for the jam to clear.
    • If the paper jam cleared, try the print job again.
    • If the paper jam is not resolved, continue.
  3. Remove the rear access door. Press the handle to the right, and then pull out the door.
  4. Remove any paper that is inside the printer by pulling the paper out from the back of the printer.
  5. Replace the rear access door.
  6. If the paper jam cannot be removed from the back of the printer, raise the product cover, carefully remove the jam from the front of the product, and then lower the cover.
  7. Re-load the paper in the In tray. Fanning the paper makes sure that the pages are not stuck together.
  8. Press the Power button ( ) to turn on the product.
  9. Open the document in the application in which it was created.
  10. Click File, Print, Properties, Printing Preferences click Paper/Quality tab.
  11. Verify that the type of paper specified in the Type is text box matches the type of paper being used. A paper jam might result if photo paper is specified in the Printer Properties dialog box, but plain paper is loaded in the printer.
  12. Click OK to try job again.

Sep 22, 2009 | HP Deskjet D2360 InkJet Printer

2 Answers

Printer keeps saying paper jam even after all doors are cleared of paper jam. Reset didn't work.


Dear, there is very minor mechanical fault but it is better to visit the repair shop to fix it.

Best regards

May 25, 2009 | HP Photosmart C6100 All-In-One Printer

2 Answers

Doc. feeder jam, after paper removed completely


HP LaserJet 3030 All-In-One Printer
Doc. feeder jam, after paper removed completely

Mar 11, 2009 | HP LaserJet 3030 All-In-One Printer

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