Question about Audio Players & Recorders

2 Answers

My zune says contact support 5 - Audio Players & Recorders

Posted by on

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 13,433 Answers

Try restarting the Zune.

To do this, set the hold switch to the unlocked position, and then press and hold the Back button as you press on the top of the Zune pad. When the Zune begins to restart, you can release the buttons.

If you receive the same error message when you restart the device, try restoring the Zune device software. For more information, see the following article: http://support.microsoft.com/kb/927001/

if the problem remains after you have restored the zune use this website to check if your still in warranty http://service.zune.net/en-us/signin

At this point the issue is most likely a hardware fault and you will have to send it off to zune repair, for more details on that go to the zune website http://service.zune.net/en-us/signin

Posted on Sep 11, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

  • Audio Player... Master
  • 75,797 Answers

Your Zune has encountered an unrecoverable error. You're gonna have to send it in for repair (if it's under warranty).
This information comes from Zune support web site posting, what it is saying is the programming has become corrupted in a way that the system can't recover from through built in error correcting software

Posted on Sep 11, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Have a zune 120g thqt displays a 5 and zune player with a X in the screen. And it says to contact support. It wont cut off or reset it wont do anything at all.


hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"
if this doesnt work you have some serious issue.Source(s):

Sep 08, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I have the first generation zune 30gb and the lcd screen broke so i bought a new lcd screen online and replaced it myself. after a couple months now my zune is making noises and will turn on but will not...


Hi if you are getting the error 5 contact support message your HD is going bad. You can try re loading the firmware but if that does not work then the HD will need to be replaced.




If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

Dec 05, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

I think my zune is fried. every time i turn it on it makes a clicking noise and on the screen its says 5 & contact support. tell me wht you think it is.


Most zune 120s and 80 gigs with code 5 or 3 need major repair due to hard drive failed I see alot of them for sale.hard drives are not very cheap. seems to me that ms bought cheap drives.so send it in for repair or sell it.

Sep 13, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Mi zune 120, modelo 1376, marca error "5", y que contacte el servicio de soporte, Como se soluciona eso?? MEx D.F. Bryan M


  1. Restart the Zune player. To restart the player, follow the instructions for the kind of player that you have:
    • Zune HD player: Press and hold the on/off button for about 10 seconds until the player restarts.
    • Non-touchscreen Zune player: Set the hold switch to the unlocked position, and then press and hold the back button as you press the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
  2. If you receive the same error message when you restart the player, try reinstalling the Zune player’s software.for more information go to
http://support.microsoft.com/kb/926993

Jun 27, 2010 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

CONTACT SUPPORT*5 .Does it refer to faulty HARD drive or software imcompTIBILITY OR COMMUNICATION PROBLEM


I think Microsoft is playing a "money" trick (which I will explain in a few minutes) on all Zune owners. I have a Zune 120gb unit and it say "contact support" with a number "5" on the screen. This screen popped up after the Zune software claimed I needed to update the software for the Zune unit to be able to play. So I did. Shortly after, the message "contact support" popped up and rendered the Zune useless. My wife contacted Zune support and spent a better part of an hour speaking with a customer service agent, his supervisor and a manager with the end result being that I would have to pay ($169.00 -US Dollars after paying $250 for the unit) to get it serviced.
I find it suspicious that after the software update, the Zune went kaput. Now I have a $250 paperweight. I should mail it back to Microsoft and write them a note asking them to take a look at the Domino Pizza commercial where the man (I imagine he's a manager) sees the picture of the pizza toppings sticking to the roof of the box and saying this is unacceptable. This will be the first and last time I will be purchasing anything from Microsoft. Lesson learned.
I've read quite a few posts where other Zune owners are experiencing the same thing. Weird and coincidental at the same time. Didn't Microsoft get sued a few years ago for trying to monopolize the computer industry? Hmm. I get the feeling you cannot trust this company.

Jun 16, 2010 | Microsoft Zune JS8-00001 Digital Media...

4 Answers

Zune error 5 contact support


I know hoe u can fix it up but itll erase everything first.
1. hold the back and up key to restart.
2. after the zune logo goes off, hold the back, center and play button all together. it'll display code three, dont release yet. keep holding till it goes i think code 1 or 2. asking u to connect to pc. then do it.
3. update the software and ur good to go.

i called microsoft when this happened and this ***** told me i need to pay 150 bux to get a new one. thats bull since ive been down with zune since gen 1

Apr 06, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

FROZEN ZUNE 80gig


Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

May 30, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune


try{MS_AddEvent(window, 'load', function() {try{CreateAC({id:'query', lcid:'1033', initialValue:'', acURL:'http://autocomplete.support.microsoft.com', statsObj:StatsDotNet, startChar:'4'});}catch(e){}});}catch(e){}

var curspid = ''; InitSrch(); InitAC(); Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

Apr 05, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

4 Answers

Zune 30GB black


if it says "contact support" restoring it will not work anymore. listen to the zune's hard drive. if it spins but makes a repeittive noise, the HDD is broken. if it doesn't spin at all either the hard drive of the motherboard may be broken. on the 80gb zune it's usually the logic board or the hard drive cable that causes this. there is a zune repair tutorial online gives you an idea on how to do the replacement yourself. parts are on ebay.

Dec 17, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Not finding what you are looking for?
Audio Players & Recorders Logo

Related Topics:

146 people viewed this question

Ask a Question

Usually answered in minutes!

Top Audio Players & Recorders Experts

kakima

Level 3 Expert

102366 Answers

 Grubhead
Grubhead

Level 3 Expert

5047 Answers

The Knight
The Knight

Level 3 Expert

74106 Answers

Are you an Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...