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How do i master reset a motorola w490 if the buttons dont work?

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I am trying to reset or erase all the data from my motorola w490 so i can donate it. I have 2 of these phones and I do not know the passcodes for either one as they are so old.


Please follow following steps to reset the phone.

  1. Press the center select key.
  2. Scroll to and select Settings (may be Settings & Tools).
  3. Scroll to and select Initial Setup.
  4. Scroll to and select Master Clear.
  5. If prompted for a Security Code, enter 000000 (or whatever you set it to).
  6. Select OK to confirm.

Mar 28, 2011 | Motorola Mobility W490 Cellular Phone

1 Answer

Im looking for the master reset


To Perform a Master Clear:
  1. Press the center select key
  2. Scroll to and select Settings (may be Settings & Tools)
  3. Scroll to and select Initial Setup
  4. Scroll to and select Master Clear
  5. If prompted for a Security Code, enter 000000 (or whatever the customer set it to)
  6. Select OK to confirm
To Perform a Master Reset:
  1. Press the center select key
  2. Scroll to and select Settings (may be Settings & Tools)
  3. Scroll to and select Initial Setup
  4. Scroll to and select Master Reset
  5. If prompted for a Security Code, enter 000000 (or whatever the customer set it to)
  6. Select OK to confirm

Mar 06, 2011 | Motorola Mobility W490 Cellular Phone

1 Answer

Can't reset phone as no buttons work. I get calls


You can get it repaired but i think it'll cost the same price you brought the phone bacuse thats what happened to my phone when i wrecked just the screen so you might aswell buy a new phone but thats only if its the same price so goodluck :) and please rate this solution...

Jun 06, 2010 | Motorola Mobility W490 Cellular Phone

2 Answers

Keypad stopped working


Try powercycling the phone, remove battery then check pn the back of the phone if the LDI (liquid damage indicator) is either white or red; white-not liquid damaged if red-that means phone have been luid damaged. If white; try re-testing phone to see if keypads are now working.. if not, try master resetting phone. After the master reset restart device and re-test if phone is now working or not. If nothing works contact your service provider.

Aug 11, 2009 | Motorola Mobility W490 Cellular Phone

1 Answer

I am from Bangladesh have got a Mobile Phone of T-Mobile from USA The model number is Motorola W490. I need to break the code to use the phone in my country. Want to know how to break the code.


try motorola tools, but i dont recommend, because when u flash the phone, there is a chance u can kill it completely. leave it to the professionals

Jun 04, 2009 | Motorola Mobility W490 Cellular Phone

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