Sounds like she put a hole in the evaporator.BAD NEWS!!! If it is accessable it may be repaired and the unit recharged. The proper way to defrost a freezer is to empty it and pull the plug with the doors opens.Let it melt on it's own.
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1, ice maker may need to be replace, 2 water line may be frozen , if so turn off the freezer to defrost it for few hours, 3. when was the last time to replace the water filter? make sure you replace it when the time expired.
It seems you have diagnosed your own problem. Check the defrost circuit. It appears your defrost cycle is not working. Also,check the door seals closely. A loose or broken door seal can contribute to these symptoms as well
This sounds like you either have a bad fan motor or if you have ice built up on the inside back panel. It could be that the fan blades are hitting ice built up around it. If so, you will have a defrost problem that will need to be addressed to fix the unit. But to repair it so it will stop making the noise, you can defrost the ice (if present) with a hair blow dryer. This will keep the ice away for a few days. Good luck.
If there is a defrost problem, the heater (located around the coil) is most likely the problem.
if it seems like the evaporator is getting cold then your sealed system should appear to be ok. you need the evap fan to transfer cold air into fresh food section. if not turning u need to replace fan motor. make sure your not getting to much frost build up on the evap.
You said you checked the seal but one thing you can try to be double sure the seal is tight put a thin layer of vaseline along the entire seal it will fill in any gaps and you can be sure it is sealing completely.
just about all friges work off the frezer .the evap fan moves the air fromthe frezer to the frig.so you would here fan noise.i dont know your brand but on most frezers if you turn the frezer temp to the highest setting thats acomplished by keeping the air from going to the frige.hence warmer frig temps .also make sure fan on out side back is working and condenser is clean.again turn air damper control from frezer to frige to lowest setting .somthimes this could be in frig section.God bless ,tom
You should check the drain hose inside underneath the freezer.This is done at the back down below. Mine was looped too high and water could not get out. I took the loop off that was holding the hose and now water can drain away without freezing. You can pour warm water down the drain hole to melt the ice in the tube if you remove the grate covering it inside the freezer. I have read that several Kenmore upright freezer owners have the same problem. I was astonished that this was the problem and I had put up with it for too long, defrosting the freezer every 2-3 months!.Give it a try!