Question about OKI C5510 MFP All-In-One Led Printer

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Toner light and exclamation light staying lit and saying failed to get printer information....

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Posted on Jan 02, 2017

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SOURCE: I´ve got a message on my oki C5510 mfp

Check the toners are not empty. The printer only estimates how much it thinks should be left, there is a possibilty one is empty. this is best done by removing each toner in turn and checking that the hopper in the drum is full to level with the sponge surrounding it. Next check are the toner sensors. These are small and located to the right of each toner cartridge in the wall of the printer, one could be dirty creating the error and not allowing the printer to start up completely, causing the scanner connection to fail and giving you "Failed to get printer information". On this model the scanner and printer are essentially separate units joined by a USB cable.

Posted on Nov 08, 2009

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1 Answer

Exclamation light lit what does it mean


Something is wrong. Check with your manual for an explanation of what the exclamation point signifies. Could be no paper, no toner, whatever.

Aug 27, 2015 | Lexmark E234n Laser Printer

1 Answer

Printer Problem


The drum has come to the end of its life. You should replace the drum assembly and reset the drum counter. Here is the procedure:
power off and open front door
hold down the continue button as you power on printer leaving front door open
when error light comes on release continue and close front door.
toner low, load paper, ready, and continue will all be lit.
press cancel slowly 4 times or until just toner low lights up. each time you press cancel, the light sequence should change
when just toner low is lit, press and hold continue button until lights cycle up and down in sequence.
release continue.. toner low will be lit again
turn printer off, wait 10 secs or so and then back on
press continue button to print off settings page and check under cartridge information, photoconductor value is 0K (zero)

Apr 09, 2014 | Dell 1720dn Laser Printer

1 Answer

The exclamation and the toner lights are steady on yellow and i can't print


needs pcon or toner replacing exausted hence toner light and ! mark and will not print por before changing or it will stay the same

Nov 17, 2011 | Lexmark E260dn Laser Printer

1 Answer

Replaced toner and maintenance kit -keep getting yellow lights on exclamation and toner


If the toner and the exclamation lights are blinking yellow after replacing the toner and maintenance kit, then you will need to reset the photoconductor counter. But if the exclamation and the toner lights are steady on yellow, then that means there is something wrong with the toner.

Jul 27, 2010 | Lexmark E260dn Laser Printer

1 Answer

The red exclamation mark is lit and display says i need service


It could be that you have reached end of life on the waste pads. The pads will need to be replaced and the unit will need to be reset. Most likely thats what the problem is, you can verify this by going on the status monitor.

Dec 14, 2009 | Computers & Internet

2 Answers

I´ve got a message on my oki C5510 mfp printer "Failed to get printer information - Check printer". I´ve checked all cables and everything is ok. The toner light and exclamation light staying lit...


Check the toners are not empty. The printer only estimates how much it thinks should be left, there is a possibilty one is empty. this is best done by removing each toner in turn and checking that the hopper in the drum is full to level with the sponge surrounding it. Next check are the toner sensors. These are small and located to the right of each toner cartridge in the wall of the printer, one could be dirty creating the error and not allowing the printer to start up completely, causing the scanner connection to fail and giving you "Failed to get printer information". On this model the scanner and printer are essentially separate units joined by a USB cable.

Nov 08, 2009 | OKI C5510 MFP All-In-One Led Printer

1 Answer

Light on. Exclamation mark within a triangle. Printing fine and clear. What does tis symbol mean?


This light is indeed designed to indicate a low toner condition. Its coming on is triggered not by the actual level of toner in the cartridge, but by a software process that estimates toner use. If you are inclined to refill your own cartridges, you can use install a glass fuse in the little clip on the back of the toner cartridge that will reset the counter, and turn out the light, otherwise the light will stay on. The reset process will blow the fuse, so a new fuse is needed each time a cartridge is refilled. Leaving the light lit does not hinder the operation of the printer, so as long as there is still sufficient toner to print, the printer will operate normally.

May 21, 2009 | Samsung ML-2510 Laser Printer

1 Answer

Printer won't print


According to the operation manual: If alarm light and data light blink every 5 seconds- TONER LOW (purchase more toner and have it ready when the 'toner empty' is indicated). If alarm light and data light stay lit- TONER EMPTY (replace toner cartrige with new one).

Apr 21, 2008 | Brother HL 1440 Laser Printer

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