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Paper jam light on, no paper jam, Out of paper, but not...?

The printer worked fine when I received this printer from a co-worker that has been dismissed, but it needed toner. So we received the toner and my supervisor put the toner in. Now, the paper jam button stays on all the time, which we cannot find a jam, and then when I do try to print anything it takes about 1 minute to a minute and a half and it says that it is out of paper... It has plenty of paper, there are no jams, and you can't hear it trying to grab the paper either. We have reset it, unplugged it, etc. even our tech guy took a few minutes to look at it, but he did all the same things we've already done. So...any suggestions?

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How to Fix a Paper Jam in a Copy Machine


It seems inevitable that the copy machine will have a paper jam. You need the copies immediately, so how do you fix the jam? Luckily, ingenuity and a manual, can help you fix the problem yourself. Fixing a paper jam, can elevate you to hero status amongst your co-workers.

  1. Discover the location of the jam. Carefully open the cover of the copy machine and the paper tray to see exactly where the paper is jammed.
  2. Step 2 Turn off the copy machine before pulling out the paper.
  3. Step 3 Pull the page out, the opposite way it is fed into the copier. Pull the jammed sheet out gently. If you tug too hard, the paper may rip.
  4. Step 4 Check for any paper fragments and clean up any torn pieces.
  5. Step 5 Check the roller where the jam occurred to be sure none of the copier parts are loose or broken. The roller should be smooth all the way across with no possible snags.
  6. Step 6 Replace the cover and paper tray and turn the machine back on.
  7. Step 7 Press the button to cancel the paper jam message. This button will vary among copy machines. The display will tell you which button to push.




on Jul 14, 2010 | Office Equipment & Supplies

2 Answers

Load mp feeder error optra t 642 printer


I received this message when I was trying to print a pdf file. I attempted messing with the positioning of green paper guide to no avail. My co-worker suggested I uncheck the Choose paper source by PDF page size box on the Print pop-up box. This did the trick.

Dec 08, 2009 | Lexmark T642 Laser Printer

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Turn it upside down and shake it. then check the input tray. Also, chck the jam switch. it's a microswitch in the paper path. it could be bent of stuffed with a small piece of paper.

Aug 14, 2008 | Canon PIXMA MP210 Photo All-In-One Printer

1 Answer

Printer says paper jam, but there is no paper in the printer. (mfc 210c)


If the paper tore when removing it, chances are there could be a small piece of paper still causing the paper jam. Sometimes all you need to do is turn the fax off for a few minutes and then turn it on again and the paper jam message is gone

May 10, 2008 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Paper Jam error message


try this
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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Hi there check that the printer properties have not been changed.

  • Click Start
  • Select Printers and Faxes
  • Right hand click on printer icon
  • Select Printing preferences
  • Check that the paper size matches that you have got in the tray
  • OK and exit and test
If the above doesn't work try the following

  • Open MS Word
  • Open the document that you are having problems with
  • Click File
  • Select Page Setup
  • Check that Paper Size is correct
  • OK close and test.
This is normally a driver issue as the paper tray on the printer doesn't know what size paper is in it until you tell it from the driver.

Hope this works for you
Thanks J

Dec 27, 2007 | HP DeskJet 5650 InkJet Printer

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RED LIGHT BROTHER 2040


light explain link check first!.... paper jam light indicates a few things ie paper mismatch.

possible dirty feed roller, confirm by using bypass slot.

slightly damp rag on rubber feed roller to clean if the issue

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Hi,check settings for fax.Try to check paper attributes for fax.Maybe You have different paper format adjusted for fax printing.

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