Paper jam light on, no paper jam, Out of paper, but not...?
The printer worked fine when I received this printer from a co-worker that has been dismissed, but it needed toner. So we received the toner and my supervisor put the toner in. Now, the paper jam button stays on all the time, which we cannot find a jam, and then when I do try to print anything it takes about 1 minute to a minute and a half and it says that it is out of paper... It has plenty of paper, there are no jams, and you can't hear it trying to grab the paper either. We have reset it, unplugged it, etc. even our tech guy took a few minutes to look at it, but he did all the same things we've already done. So...any suggestions?
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It seems inevitable that the copy machine will have a paper jam. You
need the copies immediately, so how do you fix the jam? Luckily,
ingenuity and a manual, can help you fix the problem yourself. Fixing a
paper jam, can elevate you to hero status amongst your co-workers.
Discover the location of the jam. Carefully
open the cover of the copy machine and the paper tray to see exactly
where the paper is jammed.
Turn off the copy machine before pulling out the paper.
the page out, the opposite way it is fed into the copier. Pull the
jammed sheet out gently. If you tug too hard, the paper may rip.
Check for any paper fragments and clean up any torn pieces.
the roller where the jam occurred to be sure none of the copier parts
are loose or broken. The roller should be smooth all the way across
with no possible snags.
Replace the cover and paper tray and turn the machine back on.
the button to cancel the paper jam message. This button will vary among
copy machines. The display will tell you which button to push.
I received this message when I was trying to print a pdf file. I attempted messing with the positioning of green paper guide to no avail. My co-worker suggested I uncheck the Choose paper source by PDF page size box on the Print pop-up box. This did the trick.
If the paper tore when removing it, chances are there could be a small piece of paper still causing the paper jam. Sometimes all you need to do is turn the fax off for a few minutes and then turn it on again and the paper jam message is gone
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.