Question about Canon PIXMA MX310 All-In-One Printer

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Canon MX330 - trying to use ADF. No doc inside on

Canon PIXMA MX330 all-in-one printer- trying to use ADF. No doc inside on flat platen. I insert 8 standard-weight 8x11 sheets face up into ADF until I hear beep. When I press Black to start the copying, I get error message: Document in ADF. Redo operation after checking document in ADF and pressing OK. I then recheck doc (it's fine) and press OK. Error message: Document in ADF. Close the feeder cover and press OK to eject document. I don't want to eject the document -- I want to print it! Please advise.

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Canon Pixma MX330, ADF error, Code : 2,103,0
Here's what I found. There were no stuck gears or pieces of plastic caught anywhere.
The ****** can still feed paper, except for (consistently) the last page -->error/stuck.
1) In order to CLEAR THE ERROR you need to do two things
a) & b):
a) Press OK, WITH THE HOOD OPEN, with a piece of paper loaded in the ADF, being careful to grab the paper manually as it comes out of the bottom of the hood.
b) Windex the strip of glass surface which sits under the ADF next to the platen. This needs to be done with attention to minute detail, and a bright LED flashlight; since ink smudges off of documents and collects on the glass with alarming frequency. The machine may think these smudges are caught/jammed paper.
2) In order to SCAN a stack of paper, add one blank sheet to the bottom of your document. This page will be the one that
fails to clear the ADF, generates an error, and must be manually cleared before the next job.
The rest of your pages will have already scanned.

Repeat Every Time You Use it

Posted on Apr 15, 2011

  • morrisweb
    morrisweb Mar 15, 2013

    I first received this wonderful error message on my Canon MX330 multi-function-does-everything-including-baking-cookies-and-bread printer. I tried opening and closing the top hood, opening and closing the front document exit portal door, tried to do those two things at once, yelled, placed a document in the automatic document feeder, yelled again when that didn't work, said to myself, "When all else fails, find help somewhere online.", Googled in my problem, went to FixYa.com, read your advice, followed it to the letter, and had NO MORE problems after that, so far. Thank you very much. I'll most likely consult FixYa.com again for any other issues.

  • morrisweb
    morrisweb Mar 15, 2013

    Oh, I even banged my desk a few times with both my fists! That didn't help. Yelling and banging your desk don't help solve problems, but those things do an absolutely exquisite job of making things worse! Thank you, Hazarabs and FixYa!!!

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I was getting same ADF document error message when nothing was there and all I was trying to do was print (I never fax either). So, I actually ended up having to place an actual piece of paper into the ADF slot, and pressed OK. Once it pushed the paper through, the message disappeared and I was able to print normally!

Posted on Jan 05, 2012

  • angieee926
    angieee926 Jan 05, 2012

    I was getting same ADF document error message when nothing was there and all I was trying to do was print (I never fax either). So, I actually ended up having to place an actual piece of paper into the ADF slot, and pressed OK. Once it pushed the paper through, the message disappeared and I was able to print normally!

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Usually from a broken gear in the ADF, and sometimes one gear just falls off because the retainer is not very good. You have to check the drive gears in the back of the ADF, a good shop repair.

Posted on Sep 11, 2009

  • wilk54 Jan 31, 2011

    I have the same problem. Is it worth repqiring as in cost prohibitive, or cheaper to buy a new one?

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Clean the Scanning Area sikaku.gif Cleaning the Platen Glass and Document Cover i_expl.gif Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.

i_important.gif Important

bullet_s2.gif The inner side of the Document Cover (white sheet) (C) is easily damaged, so wipe it gently.

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t_50710ce_mx85095.jpg
sikaku.gif Cleaning the ADF i_expl.gif Caution
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t_50720ce_mx85096.jpg
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t_50730ce_mx85097.jpg
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t_50740ce_mx85098.jpg
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