Question about HP Officejet 7210 All-In-One InkJet Printer

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When I scan a document I get a "scanner failure power off nad on" message and the scan bar stops approx halfway across the platten. Occasionally this occurs when copying al;though the copy continues.

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Scanjet 4600 is stuck halfway through scan


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Feb 05, 2016 | Office Equipment & Supplies

1 Answer

FAILS TO COPY FROM A SCAN


Hi

Scanning takes an image on a document on the scanner's platten and converts it to a digital file format stored on your computer.

Copying is scanning + printing.

To copy, you do not need to separately scan first and then print. Just select how many copies you need on the number pad, then press either the Black or the Colour COPY buttons on the scanner (or open the printer's/scanner's software and click on COPY), while it's connected to the computer and the document will automatically be scanned and printed (copied).

I hope this helps.

Aug 24, 2011 | Office Equipment & Supplies

1 Answer

Scanner failure when faxing of coppying


I need help also my black ink stop working also but think it is dry and that is why it won't wor. but still have same fax and copy problem exactly even the grinding noise

Fred

Feb 09, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Scanner not working after being stored for a year


You must always 'lock' the scanner before you move! It is very sensitive. If you are scanning at 300 dpi, the scanner motors moves the platten by 1/300th of an inch and then the data is scanned. This is a continuous process, but you see only the platten moving.

There are are small plastic 'catches' on the back side. The top portion is 'press-fit'. Carefully remove every plastic catch and you can reach the inner parts. Most probabbly, the clacking noise is because the motor is not able to drive the platten. If you can reset it properly, then the scanner is ready! Ensure cables are not disturbed.

S. Mohan

Jul 27, 2008 | Canon CanoScan D1250U2F Flatbed Scanner

1 Answer

Scanning leaves a black area on document


Clean the scanner bed with a cloth if you still have the peoblem then unplug power and wait for 30 seconds and plug back and try to scan if you have the same problem then its hardware failure...........

Apr 14, 2008 | Lexmark X1150 All-In-One InkJet Printer

1 Answer

Scanner failure message.


Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product .
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

1.
Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
2.
Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
4.
Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

Solution four: Perform a power cycle

1.
Turn the product off.
2.
Unplug the power cord from the product.
3.
Wait 30 seconds, and then reconnect the power cord to the product.
4.
Turn the product on.
5.
Make a color copy by pressing the Start Copy Color button on the control panel.

Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset

1.
Unplug the power cord from the product.
2.
Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
If the partial reset resolves the issue, do not continue to the semi-full reset.

Step two: Perform a semi-full reset
CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.

1.
Unplug the power cord from the product.
2.
Press and hold # and 6 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

Solution six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Mar 05, 2008 | HP OfficeJet d145 InkJet Printer

1 Answer

Problem to see any document on my scanner


Is the scanner not recognised or is it Not scanning?

Is the comp recognising the scanner? If not reinstall the driver. Run scandisk on the drive where the OS is installed. Try uninstall and reinstall.

Pls check if the scanner platten is moving, it could be a hardware problem.

Feb 21, 2008 | Office Equipment & Supplies

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