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I have installed the disk "dolphin 1.5" Digital Photo Frame with key chain (photo viewer V208G2 and am unable to get the thing installed. I run Windows Vista

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  • s.wingard Sep 11, 2009

    I have followed your instructions to the letter, but absolutely nothing happens.!!!! If I try to click on the photo viewer icon, the message comes up that Photo Viewer is not installed, but the icon appears on my desk top.

  • s.wingard Sep 11, 2009

    I operate Windows Vista, and nothing that I do seems to work. I am not a computer expert, but can follow simple instructions. Please help.

  • s.wingard Sep 11, 2009

    Each time I install it, it appears to be working, except that when I click on the icon it tells me that Photo Viewer not installed, could not be found. Retry? If I click on yes, the same message just keeps repeating. I have also tried right clicking on it and tried to run as Administrator, but still the same message. I have also tried to locate a driver V208G2 on the internet, with no luck.
    Thanks

  • s.wingard Sep 12, 2009

    Thank-you all for your responses. I am afraid I am waging a losing battle. I have attempted everything suggested and am now ready to jump on the offending key ring. If there are any last suggestions before I smash it to bits, I would really appreciate it.
    Many thanks

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I found a manual here for your device.
I can see the error message you mention in the manual and it says this will occur when the device is not connected properly. I agree with you it is a badly worded error message.

Have you tried a differrent USB cable or perhaps a different usb port
or even a different pc? (and not vista)

Don'f forget you must install the software before you connect the device.
I'm not sure what the other experts are suggesting (we can't see them) but I think somone else has sugested how to remove the generic drivers if you accidentaly connect the device before you install the software.

Hope this helps. Don't wack it with a hammer yet :)

Posted on Sep 12, 2009

Testimonial: "Thank-you. I did in fact try installing the photo frame on another computer(XP) with exactly the same result, so obviously the disk is faulty. "

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S.wingard,

Are you sure the Dolphin Digital Photo Frame is compatible with Windows Vista? When I searched, all I saw that was supported was XP and 2000. Once drivers are installed and they do not work, it's best to uninstall the driver (in the control panel in the system hardware configurations). Delete the driver and restart the computer with the picture fram plugged into the USB. You should be asked if you want to install the drivers. You then pick the custom location for drivers and browse to your drive with CD. You should be able to find the drivers somewhere within the disk (usually contained in it respective OS Folder e.g. WINXP). Load that particular driver.

Hope this helps,
Bill

Posted on Sep 11, 2009

Testimonial: "Thank you for your time, I now believe that the disk is faulty. I have tried in an XP as well with the same result."

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Hi

What happens when you attempt to install it?

Posted on Sep 11, 2009

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  • 601 Answers

Hello...

1- install the software from the cd
2- restart pc
3 - connect the keyring to the pc via usb
IMPORTANT - 4 - on the keyring you must choose USB UPDATE - if you dont choose it, nothing will work, once you choose it the pc will recognise it as a storage device and just copy st pics

Thanks
Smith

Posted on Sep 11, 2009

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Posted on Jan 02, 2017

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