Question about Onkyo DR-C500 Multi-disc DVD Player

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Tray won't open

I have the same problem as described. I opened the case, which was easy and removed a disc, but it appeares there is another problem. Either there is another disc stuck inside or there is a mechanical problem. It SOUNDS like there is a disc that I can not see, or the arm that pushes the drawer oper is broken because the drawer won't open and when the carosel turns , something is rubbing on it.

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  • 151 Answers

Have a professional open it up to check so not to further damage the device. If you want to do it your self, you can open it up, just make sure your warranty is not void by doing so...

A possibility is that the tray has a lodged cd in it...

Posted on Dec 10, 2007

  • Chris Montano
    Chris Montano Dec 11, 2007

    Oh and there are some players with rubber guides at the reading end, sometimes it comes loose and lodge in...

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My ibm intellistation z pro: nothing appears on the screen no ibm sign at start up no nothing also if i try to open the disk drive it won't open which seems weird


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Here is the process for troubleshooting this specific issue:

  • First remove your disc from the tray. I assume you have already done this.
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Take off the top cover, then take off the cover from the top of the dvd drive mech... then carefully remove the disc tray and you should see the belt near the front. Replace that belt and it should work fine again

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Describe your Harman Kardon CDR30 2-Disc CD Recorder Problem It's a CDR26 and neither of the drawers will open.


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1 Answer

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If the tray does not open when you press the eject button, try to manually open it. To do this:
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  2. Locate the manual release button on your Xbox console.

    For most Xbox consoles, the manual release button is located in a small pinhole to the left of the eject button under the disc tray.

    For some Xbox consoles, the manual release button is located under the disc tray. It can be under the "O" or the "B" in the word "XBOX" that appears on the tray.
  3. Insert a straightened paper clip or other small tool in the hole at an angle to the left. Gently push the paper clip to try to press the manual release button and partially open the disc tray. This may take several tries. Typically, a thin paper clip works better than a thick paper clip.

    If you insert the paperclip in the hole and find an obstacle, this indicates that your Xbox console's manual release button is located in a different area of the console. Look under the "O" or the "B" in the word "XBOX" that appears on the tray. If this is the case, insert the paperclip under the "O" as outlined in step C. If you find an obstacle, insert the paperclip under the letter "B”. The manual release button is located in one of these three locations.
  4. After the disc tray partially opens, pull the tray with your fingers to fully open the tray.
Hope this will help u.

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1 of 2 things
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1 Answer

Jammed tray


Hi there, had a similar problem.
This unit is easy to open. the four screws on the sides and two i think on the back. When it is open you will have access to the discs in the machine. the last disc will probably be jammed between the facia and the caddy and will be impeding the carousel mechanism, once removed you should check the functions starting with eject, and again to cycle, load disc position 1 insert disc and check. this player i think rotated the disc on loading to a set position, would have to open one to check. hopefully the carousel is not out of sync and all is well.

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