Question about HP PSC 1315 All-In-One InkJet Printer

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Cannoy access HP Director. Error message: -

Cannot access HP Director.
Error message: -
The file HP\digitalimaging\skins\oov1\skin.xml does not exist.
What do I do?

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Uninstall the HP software:
Start
Control Panel
Add/Remove Programs
Select HP
Remove

Restart.

Re-install the software.
Access HP Director.

Posted on Sep 11, 2009

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Hi, when I want to open scaner in hp office jet6213 I recieve this message "selektskin-error" (the file c:program fileshpdigital imageskinsoov1skin.xmldose not exist) What should I do?


The 'missing' file exists, but is in the wrong folder. This problem is known to HP. Here is the solution:
# Open Windows Explorer.
# Click the + sign next to Local Disk (C:).
# Click the + sign next to Program Files .
# Click the + sign next to HP or Hewlett Packard .
# Click the + sign next to Digital Imaging .
# Click the + sign next to Skins .
# Make sure there are only two folders; one named hp1 and one named 00v1 . If there are any variations to the folder name, or extra folders, delete them.
# If there are not any extra folders, check the contents of the folder and make sure they are correct.

1. Look inside the hp1 folder; it should contain sixteen icons (including folders).
2. Look inside the 00v1 folder it should also contain sixteen icons (including folders).

What you will probably discover is that the skin files in the 00v1 folder are all or partially missing. Copy all the files in the hp1 folder to the 00v1 folder, and be sure skin.xml is one of these files. And if there are any other folders in that subdirectory delete them, and if the 00v1 folder is missing, create it.

You can go to the following site for a deeper discussion of this error message: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00215691&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Apr 28, 2009 | HP PSC 1315 All-in-One Printer

1 Answer

EVERY TIME I use my scanner ie scrips errors involving - file:///C:/Program%20Files/HP/Digital%20Imaging/Skins/hp1/sc/scan.htm comes up


Hi I encountered a similiar problem with my HP PSC 2310 printer recently. "file:///C:/Program%20Files/HP/Digital%20Imaging/Skins/hp1/sc/scan.htm". Following are the soultions provided by HP team. Solved mine using solution #1. Hope this is of help :)

Solution 1:
1. Double-click on 'My Computer' icon on the desktop.
2. Double-click on C:
3. Double-click on 'Program Files'.
4. Double-click on 'HP' folder.
5. Double-click on 'Digital Imaging' folder.
6. Double-click on 'Skins' folder.
7. Locate and double-click on 'hp1' folder.
8. Locate, right-click on 'skins.xml' file and select 'Copy'.
9. Click on the 'Back' arrow to go to the 'Skins' folder.
10. Double-click on 'hp2' or 'oov1' folder.
11. In the folder, right-click on any blank space and select 'Paste'.
12. Now restart your computer and check the functionality.
If the issue still persists, please follow solution 2.

Solution 2:
1. Insert the All-in-one software CD in your computer and cancel any installation screen that may appear.
2. Double-click on 'My Computer' icon.
3. Right-click on the CD-ROM drive that contains the software CD and select 'Open'.
4. Double-click on the 'Setup' folder.
5. Double-click on the 'SkinsHP' folder.
6. Right-click on the file 'SkinsHP1.MSI' file and select 'Install'.
7. Again right-click on the file 'SkinsHP1.MSI' file and select 'Repair'.
8. Restart the computer and check the functionality.

Solution 3: Uninstall and reinstall of the software.
1. Insert the CD that came along with the printer.
2. In the CD contents, you will be able to view a folder named "UTIL".
3. Inside the UTIL folder there will be a folder named "CCC".
4. In the CCC folder, among the various files, you will be able to view four files named, Uninstall_L1.bat, Uninstall_L2.bat, Uninstall_L3.bat and Uninstall_L4.bat.
5. First double click on Uninstall_L1.bat file. A black DOS window will open up. This will uninstall the software by Level 1 method. It will take a while until Level 1 uninstallation is complete.
6. Similarly complete level 4 uninstallation by clicking on Uninstall_L2.bat, Uninstall_L3.bat and then in Uninstall_L4.bat.
7. This completes level 4 uninstallation of the software.
8. Now install the software from the CD and check if the issue is resolved.

Cheers,
kypsyche

Jul 10, 2008 | Office Equipment & Supplies

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