Question about Garmin nuvi 650 GPS Receiver

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Garmin - Nuvi 650 - Touch screen dead/unresponsive

Garmin - Nuvi 650
Touch screen dead/unresponsive it worked a few weeks ago, been inside the house in the A/C vs. the hot car and now it won't react to touch.
Tried the steps from the manual but never get calibration screen and the hard reboot is no good either.
Unbeleiveable... looks to be a $100 fix on a $200 unit. ....

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Normal 0 MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";} Try this:

1) Plug the device into the computer and allow it to go into Mass Storage Mode.
2) While in Mass Storage Mode, locate the device on the computer and delete the gupdate.gcd file in the Garmin folder.
3) Safely remove the nuvi via the Safely Remove Hardware feature on the computer.
4) Once prompted, unplug the nuvi from the computer, and power off the nuvi.
5) Power on the nuvi by holding the power button, continuing to hold the power button for about 1 minute, at which time the screen calibration option will display.
6) Calibrate the touch screen.

Posted on Oct 27, 2009

  • 9 more comments 
  • llagrassa Dec 19, 2010

    i got to the screen.. but my touch screen is still innop.. guess it is toast

  • Stephane Mallet Feb 16, 2011

    A million thanks to you!!! i almost put it in the thrash!!! lol this put it back working!!!

    Peace !!!

  • mmdo1 May 13, 2011

    This actually worked! Wait a few seconds after the first dot appeared, then it would work all of the sudden. Weird, but resolved my problem which I was about to ditch

  • jackie021677 May 17, 2011

    I just did as mentioned above. Calibration screen comes up however can not predd dot due to unresponsive screen. Is my garmin done?

  • John K Mar 14, 2013

    Usually this means your touchscreen is shot. But your Garmin does not have to be done. I got a new screen (Screen and LCD display as a unit) plus a tool for the 4 screws for about $35 on line. Replacement instructions are on YouTube and it only took about 1/2 hour and I had a new Nuvi. Ref: http://www.palmdr.com/cart/parts-gps-par...

  • John K Mar 14, 2013

    Nuvi Touchscreen can be replaced. Did it myself last week for about $35. Parts (TS + LCD together + tool) about $35, Instructions on You Tube (view that before you buy parts athttp://www.palmdr.com/cart/parts-gps-par... )

  • Tuan Phan Jun 08, 2013

    i tried doing this but i can't find gupdate.gcd file in the Garmin folder...

  • John K Jun 25, 2013

    Did the update thing before I replaced the screen. Didn't work. Found that Garmin's screen fails after time esp if left in a hot car a lot. The conductor on the touch screen edge separates, and is the cause of the failure.

  • Brian
    Brian Jun 23, 2014

    go to this web site...http://www.mydigitallife.info/how-to-res...

  • SHARCNET-USA
    SHARCNET-USA Jun 23, 2014

    resetting the unit will have no effect on a unit with a defective touchscreen. The touchscreen MUST be replaced!

  • SHARCNET-USA
    SHARCNET-USA Jun 23, 2014

    We wrote an article about this many years ago and have repaired thousands of units over the past 7 years http://www.sharc.net/gps_LCD_repair.htm

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This can be repaired for far less than what you think. Please see this link:

http://www.sharc.net/gps_LCD_repair.htm

- Jim

Posted on Sep 11, 2009

  • 3 more comments 
  • SHARCNET-USA
    SHARCNET-USA Oct 02, 2009

    If the touchscreen is unresponsive, the calibration screen isnt going to help you anyway because the touchscreen isn't accepting any inputs to calibrate.



    I am seeing this problem on later model 6xx series, where SHARP is using a different touchscreen (white tail cap). These touchscreens fail EVEN when there isn't any visable damage to the touchscreen or glass.



    The original touchscreens (red tail cap) are very robust and only quit working if the glass has been cracked.



    I only use the original touchscreens for my repairs.



    - Jim

    SHARCNET-USA

  • SHARCNET-USA
    SHARCNET-USA Aug 10, 2010

    Guys, this problem is not caused by a software bug. How did the touchscreen work for all those years with the old firmware and only now only failed? If you take an ohmmeter and measure the 2 sets of pairs of leads, a non responsive touchscreen will be missing a resistance reading across either (1) set or both sets of leads. There are (4) leads total.



    The problem is caused by cracking of the conductor silver ink around the boarder of the touchscreen.



    More info can be found here:



    http://www.sharc.net/gps_LCD_repair.htm



    - Jim

  • jmykytuik Dec 05, 2010

    Just came across this info tonight and am so glad I went searching for answers. My Nuvi 650 screen was unresponsive and because of this wonderful web page, I went throught the calibraton process and am delighted to tell everyone it operates like a new GPS again. Thank-you very much for this service. I will defintely be directing my friends to this site.

  • Brian
    Brian Jun 23, 2014

    http://www.mydigitallife.info/how-to-res...

  • Brian
    Brian Jun 23, 2014

    I had the same problem, I powered up the GPS in maintenance mode, go to this web site to find out how..http://www.mydigitallife.info/how-to-res...

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Got off the phone with Garmin today. I waited about 30-40 minutes before a customer rep came on.

My Nuvi 650 touchscreen also stopped working. Searching for "nuvi 650 touchscreen" on Google brought up many reports of the same thing.

The customer service rep denied any issues with the model when I brought it up. Then she tried to get to accept a transfer to technical support while warning me that it would be a 30-45 minute hold. Of course I refused.

I then asked to speak to a supervisor, to which the rep agreed. However, after several minutes, she came back on the line and told me the supervisor (Scott Dace) was offering a refurb unit for $30. I insisted on speaking to Scott, since if there was a design issue, I wanted to explore other options.

The rep comes back on the line again, stating that Scott told her there would be no negotiating on the price. Since it wasn't the pricing I wished to discuss, I calmly requested to speak to Scott a third time, although I was quite irritated by now. The next time the rep comes on the line, thanking me for holding again, she explains Scott has gone home for the day, but that another supervisor (Kathy Vo), wanted to reiterate what I had been told so far by the rep, although apparently not personally.

Of course, I persisted, and asked this time to speak to Kathy. The rep puts me on hold, and comes back on the line with two options. A supervisor can call me back tomorrow, or I could be transferred to technical support (guess I wasn't clear on that one before).

I asked for the callback. Not holding onto much hope on that one. I also asked for an address to customer support. Not sure a letter would help. The problem I don't want to pay $30 plus shipping for a unit with a known issue. Am I expecting too much from Garmin here? I mean I paid $300 for the unit, and it stopped working in less than two years. I'll post an update. Would appreciate any advice here.

Posted on Jul 07, 2010

  • vince_hu2000 Sep 28, 2010

    The same happened to me, I have this Garmin Nuvi 650 less than 2 years,
    The same problem. The same trick as Garmin Technicial Central.

    After update software failed, asked me pay $79 and mailed it back for replacement.

    It is ridiculours for Garmin. Make this garbage unit, then keep charge custom fee. Some kind of good business.


    I have another Brand GPS, bought for $50, much more stable than Garmin.

    Garmin's custom service is terrible. I won't buy another Garmin Product.

  • thompac Nov 30, 2010

    My 2 year old Garmin 650 locked up yesterday in the "Need to update your maps screen" because the OK would not respond. Unfortunately, I found this right after I bought a lifetime map update for it. I read a few of these messages but the one about replacing the battery caught my attention. I plugged it in to the USB and let it charge overnight. Once I got the message saying it was fully charged, it started responding again. I tried the calibration screen just to make sure it was working and calibrated and the touchscreen has responded like new since.

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Absolutely! leaving GPS units in hot cars is the fastest way to murder them Termperature can rise to 140 and warp the boards melt the solder on the board and distort the case.

Please rate our help to keep the FREE srvice online++++Thanks for using FIXYA

Posted on Sep 11, 2009

  • SHARCNET-USA
    SHARCNET-USA Mar 28, 2011

    It takes several hundred degrees to melt solder. Your not going to do it sitting in the sun. You will however crack the silver conductive ink within the touchscreen. That is the reason why these screens fail.

    - Jim
    SHARCNET-USA

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I got the exact problem of touchscreen issues after 2 years in my 650 and got it solved after long hours trying! Hopefully it gonna work for you too.
It seems to be just a software bug in previous versions... remember 650/660 are high end though..
Just try to register your product in the official garmin website and in the "my dashboard" or sth, you will find it informs you to update the software. It seems to be entirely different that the webupdater's software update, since it took me 40 minutes (be patient) while the webupdate took me a couple of minutes and never helps in this problem.
and after the update it seems to fix the problem. My battery indicator becomes normal with charging and no matter in what conditions, the touch screen never becomes unresponsive.
Edit your post:
Insert a product link To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
I got the exact problem of touchscreen issues after 2 years in my 650 and got it solved after long hours trying! Hopefully it gonna work for you too. It seems to be just a software bug in previous versions... remember 650/660 are high end though.. Just try to register your product in the official garmin website and in the "my dashboard" or sth, you will find it informs you to update the software. It seems to be entirely different that the webupdater's software update, since it took me 40 minutes (be patient) while the webupdate took me a couple of minutes and never helps in this problem. and after the update it seems to fix the problem. My battery indicator becomes normal with charging and no matter in what conditions, the touch screen never becomes unresponsive.

Posted on Jun 18, 2010

  • WW2SRT Jun 05, 2011

    Right on the money. Somehow, the Nuvi 650 has that problem because the battery is dead. The screen becomes totally unresponsive. After fooling around with mine for a while, trying the pre-load trick (press power on button for approx 1 minute to get the alignment screen), I could align the darn thing as the screen was unresponsive. Pur external power on the unit all night after reading your solution and "bang" the screeen magically started to work again. I found a place where we can order batteries and I think I will order from there.:http://www.newpower99.com/Battery_for_Ga...
    THANKS!

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Hi, the solution #3 works!!! I called Garmin several times, they never told me this. Thanks a lot.

Posted on Apr 19, 2010

  • tianxinya May 06, 2010

    Hi, they screen dead again. This time, even the calibration screen from above solution did not work!!! It is totally dead, the nuvi 650

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If the screen won't respond after sitting idle for several hours, it could be the battery. Mine worked on and off for a couple of years. Contacted Garmin and they said to remove some file, didn't fix the problem. Changed the battery ($15.00) and haven't had a problem since.

Posted on Jul 26, 2013

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accidentally discovered the solution to my unresponsive screen and have not had a repeat problem since fixing it.

If you have a screen protector sheet, then remove it. But see the reason below. Correctly placed, the screen protector sheet is not a problem.

If you do not have a screen protector, look around the edge of the screen for some piece of foreign object stuck between the screen and the ledge around the screen.

Here is what happens: In the heat, or by vibration, my screen protector sheet slid down between the screen and the tiny ledge around the screen. If you currently have no problems with your unit you can duplicate the problem that I had by just holding a touch with your fingernail on the corner of the screen somewhere and then trying to use any menu spot on the screen with another finger. You will get something to blink, probably away from where you are pressing, but the menu will not work. See the description of my original problem in the quote above.

I discovered this when a Garmin tech said I could send it back for repair since the warranty was still good. They said to just send in the unit without any cords, etc. I did not want the repairman to think that my screen protector had anything to do with my problem so I removed it then tested my unit again. Wow. The unit was working perfectly again. Then I put the screen protector back on and it still worked. But I also noticed that there was a tiny ledge around the edge of the screen so I poked my fingernail under the little ledge at the edge of the screen and the unit acted the same as when I first had the problem...and unresponsive screen. Then I took my fingernail out and it worked again. I repeated this in various places around the screen all with the same results.Garmin - Nuvi 650 - Touch screen dead/unresponsive - eek.gif

SO... look around the edge of your screen for anything that might make the screen think that it is being touched there. I left my screen protector off, but it could be put back on just so long as I remembered that if the screen became unresponsive I should remove the protector sheet again and replace it so no part goes under the little ledge around the edge of the screen.confused.gif

I have always said that when a person discovers an answer to their own problem without someone posting the solution, then the original poster should post their own answer in the forum. I am just folowing my own rules in the hopes that someone can have an easy fix to thier problem because I am postGarmin - Nuvi 650 - Touch screen dead/unresponsive - biggrin.giftion along with my original post.biggrin.gif

Posted on Apr 29, 2011

  • I just updated my 2 Garmin 650's and one had the touch screen problem. It looked like a calibration problem, only menu selections on the right hand of the screen could be selected (even when you pressed on the left side of the screen. I fixed it by running my finger around the left hand edge of the screen. Sounds dumb but now it works fine.

  • SatanSurfer May 31, 2011

    Running my finger around the left hand edge of the screen: WORKED!

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Hey guys I do not know if this is going to work for everyone but I had this problem today and I fixed it. what I did was I got my USB cable plugged my GPS to computer and went on Garmin website. there is a place where you can register your product just do that and it should work fine. Mine started to work. I have a Garmin Nuvi 650 NA (north America). Try it if it helps you are welcome. Good Luck!!

Posted on Jul 23, 2010

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I installed a new battery according to the instructions received and charged it overnight.The next day it turned on and showed fully charged, but the touch screen no longer worked.I did a Google search and found a lot of discussion about how the screens stopped working, and finally one where they discussed Newpower99's video that showed the touchscreen cable becoming disconnected.I opened up mine again and found that, yes indeed, that cable had become disconnected. Examining the connector, I saw that it was a compression connector that locks the flex cable in place.I pulled the top of the connector up at 90 degrees, placed the flex cable back in position, and pressed the connector top back down which locked the flex cable in place.I turned it on and everything works great.

Posted on Oct 02, 2015

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I have Garmin 650 nuvi (5-6 years) & have never updated the map software. Up to a year ago it always worked perfectly & then the touch screen began to act erratically not responding to my input.
Each time that happened I would go into Pre Boot Mode & re-calibrate the screen (ref. your Owner's Manual -Troubleshooting p.40) & it worked fine. However not using it for perhaps several months the problem would occurs & I would have to re-calibrate again. Seemed to be some internal degradation of the software with time. I even thought that Garmin had written in an expiry date to crash the software if you didn't update but then they gave you several chances to re-calibrate, get it working & an opportunity to update. I spoke to Garmin rep. & he said that was absolutely not the case but the 6XX series had a problem with the screens. But then I thought if the screen was bad it should not be able to re-calibrate as many time as it did!
Recently I tried numerous times to re-calibrate & it was totally unresponsive.
I attempted the solution suggested above with hook up to the computer, access the Garmin folder & delete gupdate.gcd but was unable to find such a file. Today I tried it again with no success. I rebooted to the calibration screen & invited my wife to complete the calibration by pressing the dots on the screen & "Bingo" - it worked! I understand these screens are "capacitive" & operate by varying the "static charge" at the point of touch. I'm thinking that if your body charge is high relative to the screen it will not "see" a change in capacitive charge & not respond. Maybe let someone else's finger do the walk across the screen. It may be worth a try. It may also be important to stow your Garmin in a static free compartment/area as a precaution. Hope this helps. Good Luck.

Posted on Oct 05, 2013

  • Richard Yhip Oct 05, 2013

    I have Garmin 650 nuvi (5-6 years) & have never updated the map software. Up to a year ago it always worked perfectly & then the touch screen began to act erratically not responding to my input.
    Each time that happened I would go into Pre Boot Mode & re-calibrate the screen (ref. your Owner's Manual -Troubleshooting p.40) & it worked fine. However not using it for perhaps several months the problem would occurs & I would have to re-calibrate again. Seemed to be some internal degradation of the software with time. I even thought that Garmin had written in an expiry date to crash the software if you didn't update but then they gave you several chances to re-calibrate, get it working & an opportunity to update. I spoke to Garmin rep. & he said that was absolutely not the case but the 6XX series had a problem with the screens. But then I thought if the screen was bad it should not be able to re-calibrate as many time as it did!
    Recently I tried numerous times to re-calibrate & it was totally unresponsive.
    I attempted the solution suggested above with hook up to the computer, access the Garmin folder & delete gupdate.gcd but was unable to find such a file. Today I tried it again with no success. I rebooted to the calibration screen & invited my wife to complete the calibration by pressing the dots on the screen & "Bingo" - it worked! I understand these screens are "capacitive" & operate by varying the "static charge" at the point of touch. I'm thinking that if your body charge is high relative to the screen it will not "see" a change in capacitive charge & not respond. Maybe let someone else's finger do the walk across the screen. It may be worth a try. It may also be important to stow your Garmin in a static free compartment/area as a precaution. Hope this helps. Good Luck.

  • Richard Yhip Oct 05, 2013

    I have Garmin 650 nuvi (5-6 years) & have never updated the map software. Up to a year ago it always worked perfectly & then the touch screen began to act erratically not responding to my input.
    Each time that happened I would go into Pre Boot Mode & re-calibrate the screen (ref. your Owner's Manual -Troubleshooting p.40) & it worked fine. However not using it for perhaps several months the problem would occurs & I would have to re-calibrate again. Seemed to be some internal degradation of the software with time. I even thought that Garmin had written in an expiry date to crash the software if you didn't update but then they gave you several chances to re-calibrate, get it working & an opportunity to update. I spoke to Garmin rep. & he said that was absolutely not the case but the 6XX series had a problem with the screens. But then I thought if the screen was bad it should not be able to re-calibrate as many time as it did!
    Recently I tried numerous times to re-calibrate & it was totally unresponsive.
    I attempted the solution suggested above with hook up to the computer, access the Garmin folder & delete gupdate.gcd but was unable to find such a file. Today I tried it again with no success. I rebooted to the calibration screen & invited my wife to complete the calibration by pressing the dots on the screen & "Bingo" - it worked! I understand these screens are "capacitive" & operate by varying the "static charge" at the point of touch. I'm thinking that if your body charge is high relative to the screen it will not "see" a change in capacitive charge & not respond. Maybe let someone else's finger do the walk across the screen. It may be worth a try. It may also be important to stow your Garmin in a static free compartment/area as a precaution. Hope this helps. Good Luck.

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Go to YouTube and watch the "replace screen" vid. Look for loose connections and see if that will do it. If not, get a new touch screen/ glass combo and just swap it out. Cheap, effective and works. And, if you start disassembling the unit from the corner they show in the video, easy. No soldering required. Good luck.

Posted on Jul 26, 2013

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I have a garmin650nuvi. Screen does not respond and I can'tgetunit to work. What can I do to resolve problem? Please advise

Posted on Jun 24, 2013

  • alan Jul 26, 2013

    Replace the battery.

  • alan Jul 26, 2013

    $15.00. You can find the procedure on youtube.

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I have a Garmin nuvi 650 that one day when entering in a address the unit just restarted and the touchscreen was no longer responsive, I tried calibrating the touchscreen but no response, I end up opening the unit and re-seating the touchscreen ribbon cable and for me that fixed mine.

Posted on Jun 28, 2011

  • mrsmith64 Jun 28, 2011

    I repair my Garmin nuvi 650 by opening the unit and re-seating the ribbon cable from the touchscreen, this worked for me, not sure if this is the issue for anybody else, but one day my touchscreen stopped working and nothing seem to work until I did that,

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The issue is with the small connectors inside the unit.

Posted on Sep 06, 2010

  • SHARCNET-USA
    SHARCNET-USA Mar 28, 2011

    Has NOTHING to do with the connectors. Bad touchscreen! I've replaced hundreds of touchscreens without doing anything to the connectors. Fixed the unit EVERY time!!

    - Jim
    SHARCNET-USA

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