Question about Garmin nuvi 650 GPS Receiver
Garmin - Nuvi 650
Touch screen dead/unresponsive it worked a few weeks ago, been inside the house in the A/C vs. the hot car and now it won't react to touch.
Tried the steps from the manual but never get calibration screen and the hard reboot is no good either.
Unbeleiveable... looks to be a $100 fix on a $200 unit. ....
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1) Plug the device into the computer and allow it to go into Mass Storage Mode.
2) While in Mass Storage Mode, locate the device on the computer and delete the gupdate.gcd file in the Garmin folder.
3) Safely remove the nuvi via the Safely Remove Hardware feature on the computer.
4) Once prompted, unplug the nuvi from the computer, and power off the nuvi.
5) Power on the nuvi by holding the power button, continuing to hold the power button for about 1 minute, at which time the screen calibration option will display.
6) Calibrate the touch screen.
Posted on Oct 27, 2009
Got off the phone with Garmin today. I waited about 30-40 minutes before a customer rep came on.
My Nuvi 650 touchscreen also stopped working. Searching for "nuvi 650 touchscreen" on Google brought up many reports of the same thing.
The customer service rep denied any issues with the model when I brought it up. Then she tried to get to accept a transfer to technical support while warning me that it would be a 30-45 minute hold. Of course I refused.
I then asked to speak to a supervisor, to which the rep agreed. However, after several minutes, she came back on the line and told me the supervisor (Scott Dace) was offering a refurb unit for $30. I insisted on speaking to Scott, since if there was a design issue, I wanted to explore other options.
The rep comes back on the line again, stating that Scott told her there would be no negotiating on the price. Since it wasn't the pricing I wished to discuss, I calmly requested to speak to Scott a third time, although I was quite irritated by now. The next time the rep comes on the line, thanking me for holding again, she explains Scott has gone home for the day, but that another supervisor (Kathy Vo), wanted to reiterate what I had been told so far by the rep, although apparently not personally.
Of course, I persisted, and asked this time to speak to Kathy. The rep puts me on hold, and comes back on the line with two options. A supervisor can call me back tomorrow, or I could be transferred to technical support (guess I wasn't clear on that one before).
I asked for the callback. Not holding onto much hope on that one. I also asked for an address to customer support. Not sure a letter would help. The problem I don't want to pay $30 plus shipping for a unit with a known issue. Am I expecting too much from Garmin here? I mean I paid $300 for the unit, and it stopped working in less than two years. I'll post an update. Would appreciate any advice here.
Posted on Jul 07, 2010
I got the exact problem of touchscreen issues after 2 years in my 650 and got it solved after long hours trying! Hopefully it gonna work for you too.
It seems to be just a software bug in previous versions... remember 650/660 are high end though..
Just try to register your product in the official garmin website and in the "my dashboard" or sth, you will find it informs you to update the software. It seems to be entirely different that the webupdater's software update, since it took me 40 minutes (be patient) while the webupdate took me a couple of minutes and never helps in this problem.
and after the update it seems to fix the problem. My battery indicator becomes normal with charging and no matter in what conditions, the touch screen never becomes unresponsive.
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I got the exact problem of touchscreen issues after 2 years in my 650 and got it solved after long hours trying! Hopefully it gonna work for you too. It seems to be just a software bug in previous versions... remember 650/660 are high end though.. Just try to register your product in the official garmin website and in the "my dashboard" or sth, you will find it informs you to update the software. It seems to be entirely different that the webupdater's software update, since it took me 40 minutes (be patient) while the webupdate took me a couple of minutes and never helps in this problem. and after the update it seems to fix the problem. My battery indicator becomes normal with charging and no matter in what conditions, the touch screen never becomes unresponsive.
Posted on Jun 18, 2010
If the screen won't respond after sitting idle for several hours, it could be the battery. Mine worked on and off for a couple of years. Contacted Garmin and they said to remove some file, didn't fix the problem. Changed the battery ($15.00) and haven't had a problem since.
Posted on Jul 26, 2013
accidentally discovered the solution to my unresponsive screen and have not had a repeat problem since fixing it.
If you have a screen protector sheet, then remove it. But see the reason below. Correctly placed, the screen protector sheet is not a problem.
If you do not have a screen protector, look around the edge of the screen for some piece of foreign object stuck between the screen and the ledge around the screen.
Here is what happens: In the heat, or by vibration, my screen protector sheet slid down between the screen and the tiny ledge around the screen. If you currently have no problems with your unit you can duplicate the problem that I had by just holding a touch with your fingernail on the corner of the screen somewhere and then trying to use any menu spot on the screen with another finger. You will get something to blink, probably away from where you are pressing, but the menu will not work. See the description of my original problem in the quote above.
I discovered this when a Garmin tech said I could send it back for repair since the warranty was still good. They said to just send in the unit without any cords, etc. I did not want the repairman to think that my screen protector had anything to do with my problem so I removed it then tested my unit again. Wow. The unit was working perfectly again. Then I put the screen protector back on and it still worked. But I also noticed that there was a tiny ledge around the edge of the screen so I poked my fingernail under the little ledge at the edge of the screen and the unit acted the same as when I first had the problem...and unresponsive screen. Then I took my fingernail out and it worked again. I repeated this in various places around the screen all with the same results.
SO... look around the edge of your screen for anything that might make the screen think that it is being touched there. I left my screen protector off, but it could be put back on just so long as I remembered that if the screen became unresponsive I should remove the protector sheet again and replace it so no part goes under the little ledge around the edge of the screen.
I have always said that when a person discovers an answer to their own problem without someone posting the solution, then the original poster should post their own answer in the forum. I am just folowing my own rules in the hopes that someone can have an easy fix to thier problem because I am postGarmin - Nuvi 650 - Touch screen dead/unresponsive - biggrin.giftion along with my original post.
Posted on Apr 29, 2011
Hey guys I do not know if this is going to work for everyone but I had this problem today and I fixed it. what I did was I got my USB cable plugged my GPS to computer and went on Garmin website. there is a place where you can register your product just do that and it should work fine. Mine started to work. I have a Garmin Nuvi 650 NA (north America). Try it if it helps you are welcome. Good Luck!!
Posted on Jul 23, 2010
I installed a new battery according to the instructions received and charged it overnight.The next day it turned on and showed fully charged, but the touch screen no longer worked.I did a Google search and found a lot of discussion about how the screens stopped working, and finally one where they discussed Newpower99's video that showed the touchscreen cable becoming disconnected.I opened up mine again and found that, yes indeed, that cable had become disconnected. Examining the connector, I saw that it was a compression connector that locks the flex cable in place.I pulled the top of the connector up at 90 degrees, placed the flex cable back in position, and pressed the connector top back down which locked the flex cable in place.I turned it on and everything works great.
Posted on Oct 02, 2015
I have Garmin 650 nuvi (5-6 years) & have never updated the map software. Up to a year ago it always worked perfectly & then the touch screen began to act erratically not responding to my input.
Each time that happened I would go into Pre Boot Mode & re-calibrate the screen (ref. your Owner's Manual -Troubleshooting p.40) & it worked fine. However not using it for perhaps several months the problem would occurs & I would have to re-calibrate again. Seemed to be some internal degradation of the software with time. I even thought that Garmin had written in an expiry date to crash the software if you didn't update but then they gave you several chances to re-calibrate, get it working & an opportunity to update. I spoke to Garmin rep. & he said that was absolutely not the case but the 6XX series had a problem with the screens. But then I thought if the screen was bad it should not be able to re-calibrate as many time as it did!
Recently I tried numerous times to re-calibrate & it was totally unresponsive.
I attempted the solution suggested above with hook up to the computer, access the Garmin folder & delete gupdate.gcd but was unable to find such a file. Today I tried it again with no success. I rebooted to the calibration screen & invited my wife to complete the calibration by pressing the dots on the screen & "Bingo" - it worked! I understand these screens are "capacitive" & operate by varying the "static charge" at the point of touch. I'm thinking that if your body charge is high relative to the screen it will not "see" a change in capacitive charge & not respond. Maybe let someone else's finger do the walk across the screen. It may be worth a try. It may also be important to stow your Garmin in a static free compartment/area as a precaution. Hope this helps. Good Luck.
Posted on Oct 05, 2013
Go to YouTube and watch the "replace screen" vid. Look for loose connections and see if that will do it. If not, get a new touch screen/ glass combo and just swap it out. Cheap, effective and works. And, if you start disassembling the unit from the corner they show in the video, easy. No soldering required. Good luck.
Posted on Jul 26, 2013
I have a Garmin nuvi 650 that one day when entering in a address the unit just restarted and the touchscreen was no longer responsive, I tried calibrating the touchscreen but no response, I end up opening the unit and re-seating the touchscreen ribbon cable and for me that fixed mine.
Posted on Jun 28, 2011
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Posted on Jan 02, 2017
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