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Can't eject the cd/dvd and computer doesn't read the disc

My device manager detects an error with the driver for the TS-T632A cd/dvd drive on my Gateway One computer. I tried restore but the driver won't load properly and the error message also says the registry has been corrupted or has errors (code 19).

Please help.

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  • tokonoma556 Sep 13, 2009

    I use Norton 360 for my antivirus and spyware program.

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  • 336 Answers

Okay, if your registry was corrupted, you would be experiencing more symptoms, but as the error suggested the registry is the problem, I am going to ask, what your anti-spyware/ antivirus software is, just to know whether a virus is possible or unlikely.

Ryan Frame
Creative Energy Associates Technical Center

Posted on Sep 11, 2009

  • Ryan Frame
    Ryan Frame Nov 09, 2009

    Okay, that is most likly the problem. I would uninstall it (as even when you disable it there is a system that still scans) and try updating the driver again If it works you found your problem, but if not it could be the driver itself. I would attempt to download a generic driver again and try to install it so we can rule out a corrupted driver.

    Ryan Frame
    CReative Energy Associates Technical Center


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Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

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{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

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Upper Filters.bak

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If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or

you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or
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If yes you can first make sure that the Drives are detected in Windows Explorer.

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Click on the above link should get ya back up and going/Good Luck....Please dont for get to Vote.Thank you.

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