Question about DISH Network IR Remote Control
It would be our pleasure in assisting you with this. The first thing we want to check is if the issue isaffecting multiple buttons on the remote. If you are having the issue withspecific buttons then the remote needs to be replaced, give us a call at1-800-333-DISH (3474). If you are having the issue with more than one button checkif you are using the correct remote for the correct room, there may be a numberon the bottom of the remote that tells you which room the remote should be in. Atthis point we want to re-address your remote, if issue is with the TV2 remote.Access "System Info" at TV1, then using the remote that is NOT functioning, press and releasethe "SAT" button then press and release the RECORD buttonon remote control, this should re-address the remote. If the batteries in theremote have not been replaced in the past 60 days, replace the batteries. Resetthe receiver by unplugging it for 10 seconds then plug it back in thenre-address the remote again. If the remote is still not working at this pointthen it may be an interference issue. Find interference source (back lighting orpower save mode on LCD TV's, fluorescent lighting in room, or direct sunlight),eliminate. If the remote is still not working after all these steps we need tohave your remote replaced, give us a call at the number mentioned above.
We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!
DISH Network Customer Service Representative
Posted on Feb 25, 2011
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Posted on Jan 02, 2017
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