Question about DISH Network IR Remote Control

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Remote works at time, and does not work after dark

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  • Rajiv Arora Sep 11, 2009

    I have a Dish Network DVR Model 501. The remote control works during the day, meaning I can use it to switch channels, when it is bright outside (during the day), but the remote does not work after dark. The rooom is brightly lit with 2 lamps, during the remote control will not switch channels (up or down). I have replaced batteries on the remote, cleaned both the IR sensor on the Dish Network receiver, and the remote.

    Does that clarify the problem? Thanks in advance

  • Rajiv Arora Sep 11, 2009

    I have a Dish Network DVR Model 501. The remote control works during the day, meaning I can use it to switch channels, when it is bright outside (during the day), but the remote does not work after dark. The rooom is brightly lit with 2 lamps, during the remote control will not switch channels (up or down). I have replaced batteries on the remote, cleaned both the IR sensor on the Dish Network receiver, and the remote.

    Does that clarify the problem? Thanks in advance

  • Kenneth Klare
    Kenneth Klare May 11, 2010

    Do you have a fluorescent light or other novelty light on in the room? Your TV may be sensitive to its light, although I would expect more UV and TV uses IR. Try turning out lights or shielding the path, remote to TV sensor, with a tube to test this.
    -Ken

  • try to clarify your problem. it doesn't work at night?

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  • 123 Answers

It would be our pleasure in assisting you with this. The first thing we want to check is if the issue isaffecting multiple buttons on the remote. If you are having the issue withspecific buttons then the remote needs to be replaced, give us a call at1-800-333-DISH (3474). If you are having the issue with more than one button checkif you are using the correct remote for the correct room, there may be a numberon the bottom of the remote that tells you which room the remote should be in. Atthis point we want to re-address your remote, if issue is with the TV2 remote.Access "System Info" at TV1, then using the remote that is NOT functioning, press and releasethe "SAT" button then press and release the RECORD buttonon remote control, this should re-address the remote. If the batteries in theremote have not been replaced in the past 60 days, replace the batteries. Resetthe receiver by unplugging it for 10 seconds then plug it back in thenre-address the remote again. If the remote is still not working at this pointthen it may be an interference issue. Find interference source (back lighting orpower save mode on LCD TV's, fluorescent lighting in room, or direct sunlight),eliminate. If the remote is still not working after all these steps we need tohave your remote replaced, give us a call at the number mentioned above.

We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Posted on Feb 25, 2011

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