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Dyson slim upright has lost suction via the power head , floor wand is working normal

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Its either the power head is clogged up with debree or the belt is broken. if the belt is broken it wont wisp everything up. Take it to a shop to fix. DONT TRY TO FIX IT YOURSELF~!!! dysons are very expensive and arent made to just be taken apart

Posted on Sep 12, 2009

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Posted on Jan 02, 2017

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1 Answer

Suction tranfer


Hi there, it's Jack at Dyson.

DC24 includes a changeover valve which diverts suction power from the main cleaner head to the wand and hose, when you remove the wand from the vacuum.

If your machine doesn't seem to be diverting the suction correctly, we'd recommend checking for any obstructions in the ducts and at the base of the hose. Our online Support guide should help: http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc24/check-the-wand-and-hosedc24

If you'd like further advice from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Dyson no suction in upholstery wand


Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC18 is engineered to divert suction to the hose and wand automatically when it's standing in the upright position. If your DC18 doesn't seem to have suction from the wand when standing upright, you may have a blockage in the hose or wand. Please follow the steps shown in our online Support guide to check for this: http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/remove-the-wand-from-hose

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 horus for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue. However if you'd like any further guidance from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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your cyclone assembly may need to be striped down and cleaned also remove the exhurst filter located under the bin.

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1 Answer

Model DC40, the wand doesn't have any suction when I want to use on stairs, etc.


Hi there, it's Jack at Dyson.
If your DC40 doesn't seem to have suction through the wand but picks up as normal on flooring, it's likely there's a blockage in the wand or hose. To locate and remove any obstructions, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well/check-the-wand-and-hosedc40


It's also worth giving both filters a wash as shown in the video below - in normal use this should be done at least once a month. Use cold water without detergent and at least 24 hours for the filters to dry completely before replacing them.

I hope this helps, but if you'd like any further assistance please call our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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1 Answer

When the dyson is turned on the suction goes to the wand when you tip the beater down you do not have as much suction you cant pick up lint.


The Dyson system is designed to operate the hose with the handle in the upright position. When the head is tipped down (floor vacuum position) it closes the opening to the hose/wand

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If the floor head has suction and the wand does not, or vice-versa, the white cylinder you are referring to diverts the suction between the floor head and wand. If the flimsy plastic switch used to turn the cylinder is broken, you may need a new under carriage or just set the cylinder to wand or floor manually and use it as a one dimension cleaner. Depending on your ability, perhaps the switch can be purchases and replaced by a DIYer, but the job looks moderately difficult.

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