Canon D860 not compatible with Vista 64

When I go to the Canon site, I get prompted to select my OS: http://usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_fs4000us#DriversAndSoftware . On other parts of the Canon support site, I need to click on a Change OS link to get that dropdown menu or swap to the Select OS in that dropdown menu and then refresh the page. Then I can select a new OS. (Note the site uses Javascripts that do not seem compatible with all browsers. I found it worked with Firefox 6.0.2 . The exact location is hidden until you agree to the Canon Terms of Use.)

However, this driver, fs4000usvst103ben.exe, is listed as a Vista 32-bit driver released in 2007. Since the 64-bit Windows requires signed drivers, Canon doesn't make 64-bit drivers for their older scanners. (This scanner was released with compatibility with Win98.) Thus you will probably get an error message about the unsigned driver when you try to install it.

If the driver refuses to install, you may be able to run the driver installer by using the compatibility mode. Download the file and save it to your hard drive. Right click on the exe file and choose Properties. In the Compatibility Tab, select Run this Program in the Compatibility Mode and choose XP. Click Apply and then OK. Right click again on the exe and choose Run as Administrator.

I hope this helps.

Cindy Wells

The driver support site is here:

http://www.usa.canon.com/cusa/support/consumer/scanners/canoscan_series/canoscan_n670u#DriversAndSoftware

But i am sorry to tell you that the driver does not exist
for your system.

You can try to download the Vista driver
and select compatible mode when you install the driver.

Hope this was helpfull.

Users installing drivers for Canon ImageClass D860 printers must make sure that the driver being installed is genuine. Only genuine drivers must be installed on your system. Illegitimate or third party drivers that claim better performance from the Canon ImageClass D860 printer should not be downloaded or installed on the system as such drivers are likely to have malware that would get installed on the system and cause damage. Authenticity of the drivers can be checked by verifying details of drivers provided on the official website of manufacturer.

Unfortunately, it doesn't look like Canon supports this scanner under Vista. Check if the Windows generic TWAIN scanner driver will work. The Canon software won't work. If the generic driver can be installed, then you should be able to acquire scans in Paint (File > Import from Scanner or Camera), Windows Fax and Scan (New Scan) (some versions of Vista) or Windows Photo Gallery (IIRC it works like Paint).

I hope this helps.

Cindy Wells
(Canon wants you to upgrade. I have a different scanner that isn't officially supported past XP and the generic driver works fine. Unfortunately, you can't just use the XP driver in the compatibility mode due to the lack of signed drivers that are required in the 64-bit OS)

it should be, any canon product is compatible with windows vista

Go to this link and select Windows Vista (x64) in the OS dropdown box. Download and install the driver and MP Navigator (listed under Software).

Hi mtrump1,

Thanks for your posting in FixYa.

The driver are available on the Canon Website, use this link to get it:

http://software.canon-europe.com/products/0000441.asp

or

For Vista 64 Bit you can try:
http://drivers.softpedia.com/get/SCANNER-Digital-CAMERA-WEBCAM/CANON/Canon-CanoScan-D1230U-611c.shtml


But i think both should be compatible to run in any 32 or 64 bit environment.

Regards
ELLIN

Unfortunately there are a lot of problems with the Vista OS, this is one of them.

Try uploading from this site :http://www.edriverdownloads.com/canon-imageclass-d860-printer-driver-v110-windows-vista-driver-download.html

This model is not Vista 64 compatible :http://www.canon-europe.com/vista/en/compatibility_table/lasersfp.asp

If you do not have the software, you need to download the software from one of the following locations:

Official Canon Drivers and Software

Canon USA:DRIVER & DOWNLOADS

After downloading is finished, unplug the printer USB and run thesoftware that you downloaded.
The software installer will tell you when to connect USB.

Some Canon printers are not Vista compatible and cannot work on Vista.