Question about Logitech Cordless Mouse

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How do i get the Logitech Mouse to communicate with receiver? I pressed connect on reciever...nothing. Drivers are properly installed and recognized. please help

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Hi,
There should also be a connect button underneath the mouse, press that as well as the connect button on the receiver and remember right or left click to activate the mouse.


Regards.

Posted on Sep 10, 2009

Testimonial: "Couldnt be better. Im clicking with the wireless mouse that I had the problem with to submit my thanks."

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If this does not work, it might be a hardware setting on windows. You will want to make sure all of your drivers are installed properly in device manager, this is unlikly the problem but it has been known to happen. Make sure the mouse and keyboard are aligned properly with the reciever.

If your computer is running slow, it may just take a long time for windows to recognize the new device. If you do not hear windows responding by making the 'new device found' sound then it probably is not detecting the new device in which case it is probably something wrong with windows or the drivers. If it does make the sound and it says it is loading and you see the ballons pop up on the bottom right then it has sucessfully connected.

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I have a Logitech wireless mouse that I cannot seem to get working on the computer i have a logitech cordless mouse JNZ201962 which i cant seem to operate even thou it says the drivers are installed


Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch. Hope this helps you. Bud

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I have a logitech cordless mouse JNZ201962 and i cant seem to operate it even thou it say the drivers are installed


Normal 0 Make sure the bateries are good.
Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch. Hope this helps you. Bud

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Logitech keyboard F Lock works but nothing else Connectivity?


Reply to this issue from Logitech Tech Support:
Thank you for contacting Logitech Technical Support. My name is Susan and I will be assisting you with Incident # xxxxxx-xxxxxx .

I understand that the keys on your keyboard are not responding except the F lock key and the battery indicator key. Please correct me if I misunderstood you.

It appears that your keyboard might be encrypted during first installation.

To try and resolve this issue, I would like you to try and decrypt your keyboard. You can refer to the steps below on how to do this:

1. Press Ctrl + Alt +F12 key on the keyboard.
2. Press the Connect button on the receiver.
3. Press the Connect button underneath the keyboard.
4. Press the ESC key on the keyboard.

Once you have performed the steps above, test the keyboard in simple text applications such as Notepad or MS words to verify if the problem persists.

Additionally, you can try the following steps should the steps above was unable to resolve this incident:

a. Press the Connect button on the receiver for 10 seconds.
b. Wait for 20 seconds and then press the Connect button on the receiver again. Press the Connect button on the mouse.
c. Insert fresh new batteries back into the keyboard.
d. Press the Connect button on the receiver.
e. Press the Connect button on the keyboard.

This would help to isolate the cause of the incident that you are experiencing.

If this does not address your question, please update this incident, describing the results after following my suggestions. Or, if you prefer, you can contact us directly by the phone numbers listed below.

Thank you for choosing Logitech.


Sincerely,

Susan
Logitech Customer Support
www.Logitech.com/support

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Normal 0 Turn the mouse over and find the small rest/connect buttonon the bottom of the mouse and press it. This should connect the mouse tothe receiver and work properly. If not, try pressing the receiver buttonand then press the button on the mouse. This should be done whenever youchange batteries or glitch. Hope this helps you. Bud

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The mouse and keyborard have to be in direct view of the reciever. Even a small obstruction will effect the operation

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