Question about Haier 42EP24S 42 in. EDTV-Ready Plasma Television

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Haier 42EP242S Problem

DO NOT BUY THIS TV!!! I bought the unit from Sears--a trusted I had the TV only a few months before I started having problems with it. It would first black out. When I first called Haier, they said it was a cable problem. My cable carrier 'helped' me to regain my picture a time or two, but that was only because the TV had perhaps cooled back down. By the time the TV was about a year old, it blacked out totally with no sound...Just in time to miss the warranty. However, because of my phone calls to Haier, they went ahead and honored the warranty, only for Sears to install a bad repair kit that never worked (to stop the overheating). By then I'd bought a new TV and didn't use the Haier because it needs a cable box to work. So when I let a friend help me out, he said the TV wasn't working, and Sears refused to pay for the repair because 90 days had elapsed...Ninety days that they never told me about! The TV is trash. Do not purchase this unit. I won't be purchasing anything from Haier ever again. Also, think twice about purchasing anything from Sears...They won't support a bad product since they can just dump it on their unknowing customers.

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I finally recieved my 12 pin long wire harnes , that was not included with the upgrade kit . IT TOOK SIX MONTHS TO GET ,AND IT WAS THE WRONG PART, NOW HAIER PARTS ARE TELLING ME IT COULD TAKE ANOTHER SIX MONTHS TO GET THE RIGHT PART! lest get a class action lawsuit going. the tv was defective to begin with , I paid about $200.00 for the upgrade kit that was supposed to be the fix . Now I have a $1100.00 + the $200.00 coat rack. Lets sue the bastards!!!!!

Posted on Feb 10, 2008

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You need to spell it out to the Sears Representatives...There is a "service flash" for this model, tell them to look it up and then you will not be charged for service and replacement of parts. We spent 3 hours on the phone before we found out this information.

Posted on Dec 27, 2007

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76sport,

Please, lets have that customer service number for Haier America. I'm about to start calling and bugging them to send me this missing EEprom. I've got nothing else to lose at this point right?

Thanks,

p.

Posted on Dec 21, 2007

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Too bought a Haier Plasma 42EP24S ,it stopped working after 7 months -I moved and did not touch it for the next five months
while searching for another tv to replace it- I came apon this site .
the tv was out of warrenty by both sears and haeir
well after reading these posts I called haier america and complained they in turn extended my warrenty and a sears rep came on 5 differant times and replaced all the boards inside tv with no luck - so after putting in over $1400.00 in parts an repair into a $1200.00 tv they wanted to start replacing boards again
I refused and kept complaining to several differant reps at sears
[they told me it was haeirs responsabilty not thiers] I don't know haw many times I explained to them that sears sold me the tv not haeir so stand behind what you sell -well after alot of calls and persistance sears replaced my tv free of charge with credt for a new tv for exactly what I paid
SO DONT BUY ANY PARTS OR PAY FOR ANY SERVICE IF YOU BOUGHT THIS TV AND ARE HAVING PLOBLEMS
be persistant untill its either fixed or replaced

Posted on Dec 20, 2007

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2 Answers

When the T.V. is turned on, nothing appears on the screen but there is sound


TV-3940-01 upgrade is the kit you need. However people are waiting upwards to 6 months to receive it if at all. You have to order it from sears or haier.

Mar 16, 2009 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

2 Answers

Info on TV-3940-01 kit for haier


Sorry, the Haier Upgrade Kit is SOLD. My original post is months old and the kit sold right away. Good luck to you on locating another one.

Jul 14, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer

Black Screen with Audio


Sears knows of this problem - the key is to convince them to come out and replace the three circuit boards for free - argue that they should have recalled or fix the MONITORS proactively and that this isn't the service level that Sears is known for. Mine was out of warranty, but they still came out and ordered the boards. Also, make sure when you buy a new Plasma, that you buy a Television, not a Monitor to avoid the frustations about tuners.

You can order the parts and plug them in yourself. I did this, since it takes weeks to get the Sears guy to come back and do it. It was simple, but isn't recommended unless you can't wait to have your tv back. Sears sends parts by mail directly to your home...

Apr 28, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

4 Answers

My Haier 42ep24s plasma screen has gone black. I know Sears knows what is wrong but thye won't fix it without warranty and I don't have one. Can I fix i myself if one of you repair guys ells me how?


his is what I have found out so far the YSUS PC board1.gif is your problem
Part number 6871QYH045B I have a call into Haier to see if I can get this
I did a search on the web and found a couple but none in the US
so if someone can traslate these sites and help out

http://www.soel.com/view/catalogo/f...278763_&lang=en

It also seems the LG1.gif uses the same board

http://monitor.net****/forum/topic138985-0.html

Jan 28, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

2 Answers

ANOTHER PROBLEM WITH 42EP24S


u have to replace the ysus board part#tv-3940-01 sears only web site look under haier parts in sears web site

Jan 09, 2008 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer

POS TV?


too bought a Haier Plasma 42EP24S ,it stopped working after 7 months -I moved and did not touch it for the next five months
while searching for another tv to replace it- I came apon this site .
the tv was out of warrenty by both sears and haeir
well after reading these posts I called haier america and complained they in turn extended my warrenty and a sears rep came on 5 differant times and replaced all the boards inside tv with no luck - so after putting in over $1400.00 in parts an repair into a $1200.00 tv they wanted to start replacing boards again
I refused and kept complaining to several differant reps at sears
[they told me it was haeirs responsabilty not thiers] I don't know haw many times I explained to them that sears sold me the tv not haeir so stand behind what you sell -well after alot of calls and persistance sears replaced my tv free of charge with credt for a new tv for exactly what I paid
SO DONT BUY ANY PARTS OR PAY FOR ANY SERVICE IF YOU BOUGHT THIS TV AND ARE HAVING PLOBLEMS
be persistant untill its either fixed or replaced

Nov 22, 2007 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

1 Answer

Haier 42EP24S Plasma Screen went blank


Gastech, trash the TV...Trust me. It's not worth it. Sears fixed mine too, and it never worked. Sears and Haier are keenly aware that they have a rotten product, and are not willing to support it. Your best bet is to not dump anymore money into the TV and buy either a Vizio, Sony, Samsung, etc...It's worth it. Do yourself a favor and don't buy from Sears or Haier again...Tell your friends, too.

Nov 12, 2007 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

2 Answers

Brand new & busted


My TV didn't have a crack, yet it still didn't work. Haier has a rotten product out there. I got mine from Sears, and Sears won't support it...especially if out of warranty. These guys should have had a recall on this product. Instead, they give it some kind of cute name like "service ticket" or some such nonsense. It's a losing battle. The TV is trash. Cut your losses. Don't put anymore money into that unit. Do yourself a favor and buy a Vizio, Sony, Samsung, etc. Don't buy anything from Sears or Haier again...It will save you great pain, expense, and heartache.

Nov 03, 2007 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

4 Answers

Blank screen 42HP25BAT


There is a easy fix - Most of you purchased your television at Sears or BrandsSmart Stores - No picture but you can hear sound - the part you need is the upgrade kit - part: TV-3940-01 - the part is not always available.

Aug 24, 2007 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

27 Answers

Black Screen - Haier 42EP24S 42 in. EDTV-Ready Plasma Television


Mine did the same thing, I called Haier and reprted the problem. there is some kind of kit to remedy the problem where 3 boards are replaced. The repair performed by Sears service center was in home and cost me nothing for parts or a sevice call. Sadly now the monitor is working agin but with some interference of some kind. I called Sears service and they are coming back.

Sep 28, 2006 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

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