Question about HP LaserJet 3055 All-In-One Printer

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Just installed new print cartridge 12A Q2612A. Am getting message that says "no print cartridge". Also the yellow exclamation symbol under ready is blinking. I have removed the cartridge several times and re-started the printer several times but continue to get the above

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  • marguerite littlefield Sep 10, 2009

    it is an official hp cartridge
    i removed the tab
    i wiped the area where the cartridge sits with warm water


    did not work


    when i turn on the printer - Hewllett Packard is in the small window
    double arrows start from left to right - get into the 8th position then i get
    "no print cartridge" and the yellow exclamation symbol is flashing

  • marguerite littlefield Sep 10, 2009

    are you sending me another solution - i'm confused, should i continue to go to my email or will you write on this screen

  • marguerite littlefield Sep 10, 2009

    have installed New HP print cartridge
    have removed tab
    have wiped area where cartridge sits with warm water per earlier suggestion
    after turning on printer - Hewlett Packard is seen in small window - double arrows start from left to right to the 8th position then i get the message "no print cartridge"

  • marguerite littlefield Sep 10, 2009

    you're a genius.............this worked - the printer is now printing. am going to try printing from my computer later but for now, removing the paper did reset the message and was able to print from the machine
    thank you very much

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"No Print Cartridge " message is displayed on the HP LaserJet product's control panel, even though a cartridge is present. The same message can be triggered on the HP LaserJet 101x series products. Resolution Follow these steps:

  1. Remove all paper from the input tray.
  2. Open and close the door.
  3. Reinsert the paper into the input tray.
  4. Powercycle (turn off and back on) the printer.
The error will then go away. FW Datecode 20040330 update: Since the message on the control panel is confusing, the message has been updated from "No Print Cartridge " to now display "Check Cartridge/Check Paper Tray " message. NOTE: It is important to remember that regardless of which printer is being used, or which revision of device firmware is being used, the resolution is the same; removed all of the paper from the paper tray, restack the paper and reinsert it into the paper tray. This will position the input paper so that the engine sensor will not be tripped. Description The printer uses a physical sensor to detect whether or not a cartridge is present in the device. This sensor is mechanically linked to a second sensor that detects whether or not there is a jam in the pick-up area of the paper path. Since these two sensors are linked, when a jam occurs in the pick-up area, the engine does not know if there is an actual jam or if the cartridge is missing. The printer uses an algorithm to choose between a jam message and a missing cartridge message based on whether or not the cartridge door has been opened. If the door has not been opened recently, it is determined to be a jam. If the door has been opened recently, then the cartridge is missing. Therefore, if there is a jam in this area and the door is opened and closed without the jam being cleared, the printer believes the cartridge is missing. The error is generally seen when a jam occurs that involves multiple pages that are staggered throughout the paper path. Most of the jammed pages are cleared by opening the door, removing the paper in the path, and then closing the door. Occasionally, some pieces of paper are picked and only advanced into the paper path by approximately 1 or 1.5 inches. These mis-picked pages might not be obvious because it is hard to see that these pages are actually in the paper path since the pages have moved such a small distance. This is when the "No Print Cartridge " message is incorrectly displayed. The "No Print Cartridge " message is confusing if the pages have only advanced an inch out of the paper tray - removing the cartridge will not show the problem as the paper has not advanced far enough to be seen from the inside of the printer.

Posted on Sep 10, 2009

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  • HP Master
  • 75,066 Answers

Is this a new cartridge or a refilled one? if it is refilled the machine will not recognize it and will not work, the new cart has a chip in it to id that it is a genuine HP, they did this to stop us from saving money by using so called re-manufactured cartridges.If this is a new HP then clean the socket where the cartridge goes with warm water, also make sure u removed the protective plastic film off the print head of the cartridge

Posted on Sep 10, 2009

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