Question about Pioneer PDP-5020FD 50 in. Plasma HDTV

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Pioneer PDP-6020 FD, Menu items grayed, no HMG after firmware upd

Updated from 0904-401 to 0905-401. Now when I try to start Home Media Gallery, a dialog box titled "Television" with the message "Starting up. Please Wait" appears and never goes away. The same thing happens if I press the TV/DTV key. Home menu items Channel, Favorites, Input, and Home Media Gallery are grayed out. If I try to enter one, the message "Current status does not allow selection and adjustment." The HDMI Control menu appears OK, and all HDMI functions OK. I can select the Setup menu, but on the submenu System Setup and Favorites Setup are grayed out. I only use one HDMI input from my receiver where I switch everything. I do have auxiliary analog TV and audio from cable box hooked to input 1, in case of HDMI problems or if I want to split screen the cable with a DVD or Blu-Ray, but rarely use it.

Called Pioneer, no help. Tried re-installing firmware, but get flashing orange error code "version compatibility", it wants a newer revision firmware, won't allow re-install. Tried unplugging power for 30 minutes +, multiple times.

I have seen this problem or similar related to the firmware posted on the web, but no solutions. Any suggestions would be appreciated.

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I have the same issue - Pioneer told me the local repair shop could reset the firmware, I paid the $90 service call and they could not fix anything. For a 18 month old $5000 TV they now want me to replace the digital board for around $500.

Posted on Nov 24, 2010

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Loud pop and tv went off...


Here is a solution from the Pioneer web site:

http://www.pioneerelectronics.com/PUSA/Support/Important%3A+Updated+Information+Regarding+Free+Power+Supply+Replacement+for+Certain+Pioneer+Plasmas
Important: Updated Information Regarding Free Power Supply Replacement for Certain Pioneer Plasmas Pioneer is continuing to offer a free, in-home/office power supply replacement for certain of its second and third generation plasma models listed below for customers who experience a problem with the original power supply. If a model is not listed below, no power supply replacement is needed and no further action needs to be taken.
If you own or use a plasma listed below, please call our toll free hotline at 1-800-421-1404 to arrange a time to have your plasma's power supply upgraded at your residence or office at no charge.
Plasma Models (15 listed):
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The issue with the power supply in the plasmas listed above does not pose any health or safety risk. Pioneer has received reports that the power supply in the affected models may fail. In some cases, a loud popping sound can be heard when a power supply fails. After the power supply fails, the plasma is no longer operable.

Anyone with questions can call Pioneer's toll free hotline at 800-421-1404.
We apologize for any inconvenience.

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