Question about Dryers
This problem is commonly caused by a broken or loose dryer belt. Worse case scenario would be a bad drive motor, but you've already explained that you can hear the motor running. So, that would rule out a drive motor problem.
You will need to open the dryer cabinet in order to verfiy if the belt is still intact. A visual inspection should confirm if the belt is still wrapped around the drum and tight. If the belt is missing, the only way it will come off the drum is if it breaks. You will need to replace it if this is the case.
If you need further guidance, please post back with your model number (located aorund the door opening) so that I may be able to provide better assistance. All dryers are not contructed the same and I will need to be able to explain to you how to open the cabinet. I hope this helps you.
Posted on Sep 10, 2009
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Posted on Jan 02, 2017
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