Question about Dryers

1 Answer

Front loading whirlpool dryer won't turn, but you can hear what sounds like the motor running. The the heating element turns on.

Posted by on

  • romax525 Sep 11, 2009

    jsrock516, you rock! . . . you?re the best! After closer inspection, I can see the belt and it is tight on the drum. If I turn the drum by hand, I can see that the belt turns with it. I am not sure whether what I hear is the motor or the fan/blower. I can see air (dust) being blown around in the back of the machine so it appears that the blower is working. I don?t know if the motor drives both the drum and the blower, or if the blower has its own motor and the motor that drives the drum is not working. I have a Whirlpool electric dryer, model LER7648KQ1.

  • romax525 Sep 11, 2009

    jsrock516, thank you so much. Your instructions could not have been more clear and I was able to get all panels off and now I have a confession. What I thought was the belt, was not the drive belt. I was looking at a belt that wraps around the back of the drum that rides on rubber wheels that are at the bottom rear of the drum. I wasn't expecting the drive belt to be that thin. Only 1/4" wide and it looks to be 92.5" long. But it is broken, so I just have to find a belt tomorrow and I'm sure your instructions for installing a new belt will be just as clear. Again, I thank you for the exceptional advise and direction. R. Maxwell, Coral Springs, Fl


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 5,911 Answers

This problem is commonly caused by a broken or loose dryer belt. Worse case scenario would be a bad drive motor, but you've already explained that you can hear the motor running. So, that would rule out a drive motor problem. You will need to open the dryer cabinet in order to verfiy if the belt is still intact. A visual inspection should confirm if the belt is still wrapped around the drum and tight. If the belt is missing, the only way it will come off the drum is if it breaks. You will need to replace it if this is the case.

If you need further guidance, please post back with your model number (located aorund the door opening) so that I may be able to provide better assistance. All dryers are not contructed the same and I will need to be able to explain to you how to open the cabinet. I hope this helps you.

Posted on Sep 10, 2009

Testimonial: "jsrock516 is the best. He ROCKS!!!!!"

  • Jeff Rockwell
    Jeff Rockwell Sep 11, 2009

    That doesn't make sense to me. The drive motor drives the drum and the blower fan assembly at the same time. If you have air pushing out the back of the dryer, then the drive motor is running. The only things I can think of that will cause the drum not to turn with the motor working is:

    1. If belt pulley on the drive motor shaft is broken and is slipping while the motor is turning.

    2. If the idler pulley came loose and loosened the belt tension on the drum allowing it to slip (but you said the belt was tight).

    3. Something caught along the front or back of the drum in the seal causing it to snag, which would cause the belt to slip as it turned (but you said the drum turns by hand).

    I'm beginning to think the belt slipped off and may be snagged on something giving the impression that it is still tight.

    Have you opened the dryer to get a full view under the drum?

    If not, you will need to open the dryer and remove the front panel. Just follow these steps:

    1. Unplug the dryer before servicing.
    2. Remove the lint screen on the top of the dryer and locate the two screws under it.
    3. Remove the two screws and the the top panel will lift up.
    4. Disconnect the door switch connector plug and the ground wire (if installed). You may have to use a small flat blade screwdriver to unlock the tabs on the connector.
    5. Locate the two mounting screws that hold the front panel to the two side panels. There should be one on each side of the dryer. Place your body against the front panel to keep the door closed and to support as you remove the screws.
    6. With the front panel screws removed, grasp the entire front panel in the top center and lift straight up to remove.

    You should now have full acces to view the dryer interior under the drum. You need to verify if the belt is actually on the drive pulley of the motor and routed through the idler pulley. If the belt has slipped off and needs to be re-installed, follow these steps:

    1. Loop the drive belt around the dryer drum with the groove side facing the drum. (Try to line the belt up with the wear marks already on the drum from the previous belt).

    2. With the tensioner in your left hand, insert the clip end of the idler pulley into the grooves on the dryer bottom casing with the idler wheel pointing to your left. (The grooves are directly in front of the drive motor.)

    3. While holding the tensioner in place, insert the belt UNDER the wheel with your right hand and pull it up and over the drive motor pulley.

    If this does not explain it well enough, you can also verify by going to Click on the Repair Help link and look for the "Dryer Belt Diagrams" link under the Special Features section on the next page. Look for Whirlpool and refer to diagram H.

    Once you have the belt installed, re-install the dryer front panel by holding it as you did previously. Line up the holes on the inside bottom edge of the front panel with the small mounting cleats on the front edge of the side panels. This can be done by yourself, but an assist may make it easier. Once you have the front panel in place, lean against it to hold it in place and install the mounting screws.

    NOTE: Don't forget to reconnect the grounding wire and door switch connector plug. Without the door switch connected, the dryer will not run. Lower the top panel back in place and reinstall the two screws.

    NOTE: Placing a piece of duct tape over the dryer vent chute will help safeguard against dropping anything down in the blower fan assembly. If you drop any screws down the chute, you will need to remove the dryer back panel to retrieve them.

    If you still have questions, please let me know. I hope this helps you.

  • Jeff Rockwell
    Jeff Rockwell Sep 11, 2009

    Glad I could be of assistance. If you have any problems, please let me know. Good luck to you.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a Whirlpool Gold senseon Model number GeX9868Jq1 I can feel the heat inside to Dromm but when I push start it just clicks It's a electric dryer

Unfortunately, it sounds like the motor, since you aren't hearing it run. Motor turns the drum by way of a belt.If motor is running, but drum not turning, it would be the belt... I would also say door switch, but then the heating element wouldnt be heating up. Slight chance it could be the control, but I doubt it. DW

May 12, 2014 | Dryers

1 Answer

The dryer wont heat-it over 5 hrs to dry a load. it would not turn off on automatic side & just keeps running. it turned off on the timed side

If it's not making heat the humidity sensor will never dry out, therefore it keeps running. It sounds like your heating element is bad.

Jan 20, 2014 | Whirlpool GGW9200L Gas Dryer

1 Answer

Whirlpool heavy duty 5cycle 3 temp dryer won't turn on suddenly sound whatsoever..changed heating element and still not on

Check your thermal limiter . It should look like a white bar about a inch long . You can find it on the blower housing

Feb 17, 2013 | Whirlpool Dryers

1 Answer

Whirlpool WED5300STO When pressing start button, only dryer heat element turns on drum does not turn, can not turn off, must unplug to turn off, can plug back in, element is off but when pressing start...

If you have airflow through the machine, then the motor is running. You have probably lost the drum drive belt. To replace it, you must remove the top and front panels, plus remove a rear access panel on the lower back to reload the belt on the motor and idler. Hope this helps!

Oct 16, 2010 | Whirlpool WED5320SQ Electric Dryer

1 Answer

Whirpool Dryer Heating and timer issue

1-thermal fuse.
2-heater element.
3-hi-limit switch.
4-temp sw.
5- electronic control.

Oct 05, 2009 | Dryers

1 Answer

Whirlpool duet dryer gew9250plo dryer will not turn on

try flipping you breaker off and on 2 or 3 times (hard and fast) if this don't work check element, timer , thermostats and safety switch on motor (check wiring diagram heaver red wire for pin numbers of safety switch)....if this switch goes bad the motor will still run but it wont let power go to element

Aug 14, 2009 | Whirlpool Duet GHW9150P Front Load Washer

2 Answers

Whirlpool dryer WED5530SQ0, heats but does not run

So,. basically your drum doesnt turn. SO your getting heat still even though the drum isnt turning. Is this right? Sounds strange??? Do you hear any humming noise when you push the start button? I need to know a little more about the problem because im kinda confused as how you decribed the problem. Iv never seen a dryer heat but the drum not spinning. especially your model dryer. Its electric heat right? because if the drum doesnt spin, maybe your motor is bad. and if your motor is bad, then your heating element wont heat up because the centrifical switch in the motor is not switching to complete the circuit to the heating element. So this is why im confused when you said" Dryer heats when knob turned but when "push button" pressed, drum doesnt run." Because your belt wraps around the motor pully and the motor is what makes the drum turn. Like i said, i never seen this model dryer heat with out the motor operating. So if you can give me some more info, ill do my best to help you out....Thanks!!!!

Jul 30, 2009 | Whirlpool WED5500S Electric Dryer

2 Answers

Dryer motor

if the motor buzzes when you push start then it is a bad long as the drum turns freely by hand.

Oct 29, 2008 | Whirlpool LER4634J Electric Dryer

1 Answer

80 series front load dryer will not turn.

It almost has to be the belt as the heating element won't come on without the motor turning.

Jun 26, 2008 | Kenmore 62802 Electric Dryer

2 Answers

Whirlpool dryer won't run

This sounds like something may be mis-wired...or there may be a defective switch contact in the timer or one of the other controls. If the heater element comes on with the blower motor not running, it should quickly overheat and trip one of the thermal shutoff switches.

Feb 01, 2008 | Whirlpool LER5636P Electric Dryer

Not finding what you are looking for?
Dryers Logo

Related Topics:

186 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dryers Experts

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers


Level 3 Expert

75197 Answers

Brad Brown

Level 3 Expert

15478 Answers

Are you a Dryer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides