Question about Whirlpool Duet GHW9150P Front Load Washer

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Front load whirl pool - broken tub front

It seems that after 8 years of this unit, the plastic "tub front" is broken. I wonder how that could happen. It looks like teh plastic is chewed up and now it rotates off the axis. seems like the shock is gone as well?
looking for a solution

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From your description, what it sounds like is one of the drum supports has broken on the back of the spin basket (inner steel basket) and chewed up the outer wash tub shell. The outside perimeter of the spin basket is rough like a cheese grater and will cause significant damage if used after one of the drum supports breaks. The spin basket is not supposed to come in contact with the outer tub shell. I have seen this problem several times and it will require (at a minimum) the front tub shell, tub gasket and inner spin basket to correct the problem. The estimated costs could be:

Front Tub Shell - $221
Spin Basket - $146
Tub Gasket - $9

If my math skills are correct, that's $376 in parts. Depending on the damage, you may end up having to replace the Rear Tub shell as well, which would add another $242 on to the cost. That's a total of about $618.

All these prices are before any shipping costs and only if you wish to pursue the repair yourself. Most appliance repair companies will add over $300 in labor alone.

I do have instructions on how to replace the spin basket, but it is labor intensive.

You need to ask yourself if this is worth the $600 in parts to repair, or would it be wise to purchase a new one. I wish I had better news for you.

To dispell any rumors or myths, this problem is know in the field. It is not common, but it does happen. Some of the welds on the back of the spin basket have been known to break causing the tub to spin off balance. This is not something that the average consumer will cause to happen, unless you consistently overload the washer. I do not know of any recourse you have at this point because the appliance is 8 years old.

If you wish to pursue this repair, please let me know. I hope I have been of some help even though it may not be pleasant news to hear.

Posted on Sep 10, 2009

Testimonial: "THanks for the the detailed email. It is very useful.I think Im in for a big $. Maybe need to replace the washer. THank you very much. "

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