I recently got a paper jam in my pixma mp480. I was able to remove the paper, however, it tore in two places (very small tears) and some paper got stuck in the printer. I was about to remove the paper but now the printer is telling me that there is no paper loaded into the rear tray. However, I am currently staring at a stack of paper that I just loaded only moments ago.
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Turn off the printer.
Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.
Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.
Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it
Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issues and we suggest contacting the printer manufacturer for additional assistance or repair.In Case You Still face Problem and Need Online Assistance Then Please Follow Us For On : Canon Printer Support
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving. Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it. Turn the machine back on.
If the problem is not resolved, contact your Canon service representative.
I opened up the back and found that a piece of foam protection had bent upward into the moving parts that control the paper feeder. I folded the foam piece back to it's proper place and that fixed the problem.
This can be due to a feeder wrong setting on the printer or on your PC: your printer tries to take paper from the back feeder, whereas your paper is on the front feeder....
try to check these settings in your PC and on your printer, and retry to print, hoping this helps
Have a look at the canon usa site:http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=17160#DownloadDetailActThis link should take you to the canon support page, let it load and it will come up with the driver download center.In the area titles "Driver/Software Selection"Use the drop down menu and select "Mac OS x"This will bring up a list of current drivers for the Mac.The most recent one for the your printer is:MP480 series Printer Driver Ver. 10.6.0.0 (Mac OS X CUPS)If there is also a problem with your scanner then you will also need:MP480 series Scanner Driver Ver. 14.8.1 (Mac OS X)Just make sure you look carefully before clicking the driver as there are also spanish versions on the list..I hope these help.Mike
Please try this and also try cleaning the printer and the paper rollers that it has.
Turn off the printer.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.