Question about HP OfficeJet 7310 All-In-One InkJet Printer

2 Answers

Plugged it in and installed software, but it says "Error 0x886a789e' and then a bunch of ?????? and stuff on the bottom of the screen. The auto answer, exclamation point, and on lights are all flashing as well.

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  • ilanakeilson Sep 10, 2009

    How long am I supposed to hold down ok and cancel? So far, none of this has helped.

  • ilanakeilson Sep 10, 2009

    HP Officejet 7310 all in one:
    plugged it in and installed software, but it says "Error 0x886a789e' and then a bunch of ?????? and stuff on the bottom of the screen. The auto answer, exclamation point, and on lights are all flashing as well. Tried unpluggin and plugging in again several times, as well as # and 6 held while plugging in and ok and cancel held while plugging in. Nothing has helped so far.

  • ilanakeilson Sep 11, 2009

    did what you said but it didn't help. now wht?

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2 Answers

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  • Master
  • 8,619 Answers

Hi

Thanks for using FixYa. Please follow the below mentioned procedure as given--

A. Follow the steps below to power cycle your all-in-one:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 1-3 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.

B. Perform a partial-full reset on the unit.
Press and hold # and 3 on the keypad and then plug the power cable of the All-in-One.

If the issue still persists
C. Peform NVM RAM reset on the unit :

Press and hold OK and Cancel while plugging in the power cord.

Please follow the above order as given. And before doing this unplug your Printer for 20 minutes.

Please do accept the solution if the issue is resolved or else revert for further assistance.

Thanks
Rylee

Posted on Sep 10, 2009

  • Rylee Smith
    Rylee Smith Sep 11, 2009

    If you have already performed all the steps that I gave you and still it wont work then you need to get your printer serviced.



    Please do accept the solution if the issue is resolved or else revert for further assistance.

    Thanks
    Rylee



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  • HP Master
  • 4,806 Answers

Hi,
This is an error related to HP printers.

1. Follow the steps below to power cycle your printer:

1. Verify that the unit is switched on. Unplug the printer from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 1-3 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the printer to your computer.

2. Perform a partial-full reset on the unit.
Press and hold # and 3 or # and 6 on the keypad and then plug the power cable of the printer.

If the issue still persists
3. Peform NVM RAM reset on the unit :

Press and hold OK and Cancel while plugging in the power cord.

This should resolve the issue. If still persists, please contact HP Technical support for further assistance


Hope this helps.

Posted on Sep 10, 2009

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