Question about LaCie Big Disk Extreme 500 GB Hard Drive

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Isn't receiving power. Ports seem "loose" in back.

LaCie 500GB - Part #300871. For the last year or so the drive would drop off the desktop randomly. I was suspecting that the FW port was bad because it seems "loose" when I put in or pulled out the cable. Then a few weeks ago, the drive wouldn't mount at all. No power light coming up on the front. I bought a new power supply from eBay and still won't work. I feel like the actual hard disk is OK but maybe the plate that holds all the ports is bad? I'd like to have it repaired if there's any advice on what is the best place to send it.

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Couple of things. Lacie power supplies are notorious for their failure rates. Don't buy a new one just phone lacie and they will send you a new one no questions asked (that's how bad they are!)
Second, the circuit boards in some are pretty poor and the FW sockets can actually break off.
I used to recommend lacie to my clients - but not any more.

Posted on Sep 10, 2009

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Posted on Jan 02, 2017

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If you can hear clicking then I am afraid there is a serious problem with the hard drive.

The noise you can hear is usually known as "the click of death" when referring to hard drives.

Make sure you use ONLY the cable that came with it or a SHORTER one.

Dont connect via a USB hub

Make sure you only user the power supply that CAME WITH IT.

Most common causes are that the drive unit was dropped or mishandled or just plain old age

There is no known cure unless the data is mission critical

In which case you could sent it to a data recovery specialist but this is usually VERY expensive.

If you are advised to place it in a freezer or anything similar then that is up to you
but my advise would be to run from the person who may give this advise.

This is very old fashioned advice and meant for very old types of drives that used to get very hot.

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Contact Lacie support for a new power supply. I had the same problem, contacted Lacie support, they sent me a new power supply with power cord and all is well now.

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1 Answer

External hard drive


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Message for all Lacie D2 users, check the power supplies first, test with another Lacie PSU, do not run the drive on a lower rating (34w) PSU it will fry it and leave you with another failed power supply.

If you are in a tight spot use the temporary power supply to move your data to another drive and get the correct 57w power supply before running the drive again.

Don't do as I did assume any Lacie power supply will run any Lacie hard drive, they won't, fortunately I had a second back up, but am 2 drives down and no new PSU's available to buy anywhere.

Try and purchase another spare 57w power supply, something all D2 users should do for long term security, as these do not seem to be very reliable and getting warranty support from Lacie on these is currently impossible.

The lack of 57w power supplies from Lacie and its distributors across the world is surely a warning to be noted!!!!!!

Buyers beware!

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