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Xerox Workcenter 2424 connected through network to a Desktop mac intel comp OSX tiger Upon turning on the machine it blocks by a system error 07,10.43:35608. Please help

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Hi

Thanks for using FixYa. Error 07,10.43:35608 on Xerox Workcenter 2424 means The printhead is stuck in the tilted position, or is not tilting properly over the CAM, due to problems with the process motor gearbox.

Step Questions and Actions Yes No
1 a. Reboot the system.
b. Did this correct the problem? Go to Step 2. Complete.
2 a. Do the printhead lock arms rotate correctly? Go to Step 3. Repair or replace the lock arms.
3 a. Is there spilled ink around the printhead? Clean the printhead area. Go to Step 4.
4a. Check the process gearbox for obstructions or damaged.
b. Ensure the gears are correctly aligned and homed.
c. Verify the process shaft and drive module shaft are at their home positions.
d. Did this correct the problem? Complete. Go to Step 5.
5 a. Verify the headtilt gear will engage. You can manually set the head tilt gear.
b. Is the gear engaged properly? Go to Step 6. Set the head tilt gear.
6 a. Use service diagnostics to run the Tilt Axis Drive test.
b. Did the test fail? Replace the process gearbox. Go to Step 7.
7 a. Use service diagnostics to run the Process Motor test.
b. Did the test fail? Replace the process motor. Go to Step 8.
8 a. Use service diagnostics to run the Head Maintenance Wiper Clutch test.
b. Did the test fail? Replace the wiper drive clutch. Go to Step 9.
9 a. Ensure the wiper is properly aligned.
b. Use service diagnostics to run the Wiper Drive Test.
c. Did the test fail? Go to Step 10. Replace the exit module assembly.
10 a. Use service diagnostics to run the Load Maintenance Clutch test.
b. Did the test fail? Inspect the maintenance drive system, replace any defective parts.


Please do accept the solution if the issue is resolved or else revert for further assistance.
Thanks
Rylee

Posted on Sep 10, 2009

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