Question about PayPal Accounts

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I recently ordered a Cats Paw 3-pack from "Cat's Paw". You paid them the $29.95 + $5.00 s&h. I received only 1 glove out of the order, not 3 gloves as was ordered. The transaction ID:9WH169114H260141E. How should I go about getting the other 2 gloves that I have already paid for? Thank you for your help. Elizabeth K. Whitt. bjpyelover@aol.com

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Hello Elizabeth

If you've ordered anything via PayPal you can always contact the payee via their email address in the order history.

All of their information will be shown so that you can contact them in case you didn't receive what was ordered.

If you send them an email with the details of your order and what you actually received, and they choose not to resolve it (in most cases they will) you can always file a dispute with PayPal against the payee.

You'll need to enter all of the details of the order and what you actually received.

Once the dispute has been posted, the payee receives an email from PayPal informing them of the dispute.

The dispute is monitored by PayPal and if there isn't any resolution within a certain period of time set by PayPal, the payees account will show that they've chosen not to resolve a dispute and is displayed in their account.

I'd suggest contacting "Cats Paw" first and see what they do.

If they choose to ignore you, then you are in your rights to file a dispute.

I hope this helps.

Posted on Sep 12, 2009

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