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It happens when the device doesn't recognize the maps. That's why - in such a case - you have to downgrade the version of the maps. What Navcore Version do you have on your device? Here's a cart to help you.
[DON'T FORGET TO RATE MY SOLUTION IF HELPFUL! THANK YOU!]
I found this article online, and it may work for you:
"Ok this has worked on at least four tomtom one’s
And one xl’s that i have tried,
First of all connect your tomtom to your computer.
making sure your online,Go to log on.
if you’ve not created an account create one now.
If you’ve had to create an account restart tomtom home.
You should have the tomtom home screen in front of you,
Now even if tomtom home is showing you logged in, ignore
this click your email adderss in the top right hand side of the screen
and log in again and click continue.
Then click Device/disconnect device.
Now your tomtom will update itself and your maps will be restored"
The TomTom is a portable GPS for automobiles
that assists the driver with navigational maps and driving
instructions. If the TomTom freezes up or glitches, you can reset the
system back to the factory settings. Users that have the 22 Range
TomTom models such as the TomTom ONE and TomTom XL can hold down the
power button to reset their system. However, the TomTom GO has a manual
reset button on the device. Instructions And What You Need To Solve The Problem.
Remove the TomTom GO from its cradle.
Turn the unit upside down.
for a small hole in the bottom of the unit. It will be located just
behind the release button. The reset button is recessed inside this
Straighten out one end of the paperclip.
Press the recessed button by inserting the straightened end of the paperclip into the reset hole.
the button down for ten seconds, then pull the paperclip out of the
hole. Your TomTom GO should now be reset back to the factory settings.
You have to first load maps on the gps before you can use it. You go to tom tom website, then you update your tom tom with maps, then register your device. After doing that, I assure you will be able to use the gps.
There are no maps with the TomTom Home. After you install it, connect your device to the computer and perform an update (if your 30 day guarantee free updtae is still valid). The maps come in the device.
The problem is caused by a version mismatch between the Application version and the Map Version. They must both be the same. For example, if the TomTom has not had the application updated, but you updated the maps, the TomTom will not know how to read the file.
Make sure that if you are trying to use a version 815 map, that you are using a version 8.XXX application too. I had to upload two application version changes before I could read the new USA maps.
this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''
after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:
First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).
Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.
Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.
Next disconnect using the option 'disconnect device'' from the device menu.
Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.
I just had this same problem. Quite strange. I have a Tomtom One New Edition and connected to a Vista Ultimate computer. Here is what I did to fix the problem I was having.
Exited out of the Tomtom HOME application. Went to "Computer" and right clicked the Tomtom drive (was M: for me, could be different for you) with the Red Icon. Selected properties and click on tools. From there I selected "Error-Checking" and only checked "Automatically scan and fix errors for me". It said it found a couple errors and corrected it. I then doubled clicked the icon in the bottom right portion of my screen which looks like a USB plug with a green check mark on it. I selected the drive and clicked stop. I disconnected the usb plug and then used a small tack on the bottom of the Tomtom unit to reset the device. After that, I turned the unit on and all was fine and I could clearly see that an update was applied.
Good luck! They really should have a support bulletin for this as this is clearly a common issue.