Question about Microsoft Internet Explorer 7

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Hi, My name is Paula Bell and for the last two

Hi, My name is Paula Bell and for the last two days I have gotten an error message everytime I try and log onto the internet. Then the program won't close. I have sent "error reports" but am not sure what else I can do. I am sending this from our other family computer which obviously gets connected. My laptop says that it is connected and the signal is strong. We have a wireless router and this laptop has been connected to this system since I got it in November 2008. I am hoping you can help as I coordinate volunteers for our local soccer program and we have a tournament coming up in 10 days and as you may guess, 99% of my correspondence is done by email. Below is the info I took off one of the error notices. Thank you, Paula Bell
error signature:

AppName: iexplore.exe
AppVer: 7.06000.16876
ModName: ntdll.dll
ModVer: 5.1.2600.5755
Offseet: 00028c0b

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  • Dan Whitney May 11, 2010

    Hello Paula, It is possible the wireless device on the laptop attached/associated itself to a wireless router of a nearby neighbor. Can you determine if the laptop still sees the correct SSID provided by your router in your home? Sorry for the technical requests, If you prefer a more layman's explanation please let me know. Dan



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try out these.
1. get in to add or remove programs. remove all tool bars and desktop softwares.
2. open IE options by typing inetcpl.cpl in run command . goto advanced - click on reset.
3. if it still doesn't work check in safe mod with networking( hit the F8 key when the computer is booting it will take you to advanced options hen select safe mode with networking) . if it works fine there get back to normal mode remove security software especially norton or symantec.
4 . if same problem insafe mode, uninstall and reinstall.

Posted on Sep 23, 2009

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If other programs run ok, you might have an I.E problem. A quick fix is to download-NOT INSTALL Firefox (a different browser) onto someone's PC, put it on a thumbdrive, move it to your pc and install it. It will copy all of your favorites and such and will get you up and running. the error usually means a registry file is trashed, which would mean recovering your O.S. If you recently installed a program or did a microsoft update they may be the culprit and you could run system restore and pick a date that was previous to the date you added software. This will set everything back to it's original condition.

Posted on Sep 10, 2009


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