ITunes and AppStore Cancel/OK screen non-responsive
I love my iPhone. But, my mic wasn't consistenty working so I scheduled an advance replacement. I received my replacement 3G 16gb yesterday. I went through the reset and restore steps. I was greeted with a screen to enter my voicemail password, but after entering this I was unable to successfully enter Cancel/OK. Turns out 2" down my phone (in portrait mode) is unresponsive. Any chance this is NOT a hardware issue? I hate to send back my replacement when it's less than 24 hours old.
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Apple is not supporting the earlier models of iPhone with the later versions of iTunes.
iTunes provided this error message "iTunes could not connect to the iPod touch because an invalid response was received from the device." using my Generation 1 iPhone (2007) and iTunes version 188.8.131.52
There are two solutions for this, either find an Apple computer running an earlier version of iTunes, or find a PC version of iTunes that is earlier than version 12.
I found iTunes Version 184.108.40.206 for the PC (64bit) and that worked fine on my Win8.1 PC.
Caution - If you try to reload iPhone firmware holding down the power plus home button, and keeping the home button pressed, but you dont have a working iTunes - you risk "bricking" the iPhone until you can reload the firmware with an older version of iTunes.
The FileHorse website provides many older versions of iTunes for the PC.
To download apps from the AppStore, you'll need an iTunes Store Account that is activated, you need it even if the apps you want are free.
And to activate your account, you MUST have a credit card.
Here's how to create an iTunes Store account:
On your computer, open iTunes and go to iTunes Store
At the top-right corner of the iTunes Store window, you'll see Sign In. Click on it
A pop-up window will appear. Click Create New Account
iTunes will welcome you to the iTunes Store. Just click Continue.
iTunes wiil show you the iTunes Store Terms and Conditions...Check on the box that indicates you agree, then click Continue
Provide some basic information for your iTunes Store Account... At the bottom, you'll see some emailing options which you can check or uncheck, it doesn't matter. Once finish, click Continue
Grab your credit card and provide your payment method information. Click Done once finishDon't worry, this is safe, I've been using my account for 6 months already and there's no hidden charges. And if Apple said the app is free, it's really free. There's absolutely no surprises.
iTunes will show you the Account Information summary. Verify that all information are correct and click Done, again
After that, you're all set! Go to AppStore and download all you want!
To download apps, you can either use AppStore from iTunes on your computer & sync apps afterwards; or use the AppStore app that's embedded on your iDevice.
To uninstall an application purchased or otherwise installed from the iPhone AppStore, simply do the following:
1) hold your finger on either the icon for the application you wish to uninstall or any other icon until the icons on your home screen begin to shake or wiggle (the same action you take to move or re-arrange home screen icons) 2) click the "x" in the upper left hand corner of the icon for the application you wish to remove 3) delete the application from your iTunes applications tab
If you want to re-install the application at a later time, simply visit the AppStore and select the application again.
If iPhone won't turn on, or the display freezes or doesn't respond
Press and hold the Home button for at least six seconds, until the application you were using quits.
If that doesn't work, turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for 10 seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
If that doesn't work, reset iPhone. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
Try This: 1. Remove Sim Card 2. Hold in 'Home' button and 'On/Off' button together until Apple logo appears 3. Replace Sim Card 4. Hold in 'Home' button and 'On/Off' button together until normal phone screen appears.
Also, Try this: 1.) Shut down the iPhone 3G. 2.) Start up iTunes 3.) Hold down HOME button on the iPhone 3G 4.) While keeping the HOME button depressed, plug in the Sync cable 5.) A message will pop up to ask if you want to reset. 6.) Just click YES and the reset process should start.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response
Hi..have you tried your SIM in a different phone and does it work?? If not then its most likely the network with the issue not the phone but if the SIM does work in another phone all i can suggest really is to try restore your phone from a back up from before you started having trouble with it...so say you have a back up from 3 days before you had the issue then restore from that...restoring from a back up will prevent you loosing all your iphone data.. if that doesnt work im afraid you'll have to restore your phone as new to wipe it and basically start fresh..
Hope it helps!!
Use the following steps to restore your device: before doing this please make sure you have your comp powered up and an updated version of itunes on it.
Power down your phone and holding down your home button for around 6secs, connect to your comp still holding the button until you receive a message on itunes saying an iphone has been detected in recovery mode, then continue to restore your iPhone.
Select the Restore option.
prompted to back up your settings before restoring, select the Back Up
option (as seen in the image below). If you have just backed up the
device, it is not necessary to create another.
the Restore option when iTunes prompts you (as long as you've backed up
your device, you should not have to worry about restoring your phone).
Once the restore process has completed, the device restarts and displays the Apple logo while starting up:
For the iPhone only, after a restore, the iPhone displays the "Connect
to iTunes" screen. Keep your device connected until the "Connect to
iTunes" screen goes away or you see "iPhone is activated." If iTunes
does not have an Internet connection, you cannot complete this step.
final step is to restore your device from a previous backup. Once your
device is restored and-in the case of the iPhone-in the process of
activating, you should be able to see the following in iTunes:
Select the backup you want for your device and select the Continue button to complete your device's restoration.
If you do not want to restore from backup, select "Set up as new..."
If a hard reset (press menu and center button together for 5 sec) and
software restore doesn't cure it , you have a broken digitizer of your iPhone screen assembly. There is an iphone repair guide website that shows you how to do the replacement yourself and a third party iphone repair company that can do it for you.