Question about Xerox Phaser 7400/DT Laser Printer
We have a Phaser 7400. It continues to give us the error code 941. We have to turn off the machine, take out the cyan and magenta cartridge chips, restart the machine, replace the chips and then it works. We have replaced the entire cyan cartridge this week, and replaced the magenta cartridge a few weeks ago. The error code started following the replacement of the magenta cartridge. I appreciate any advice you could share.
If you've already changed out the toner cartridge and the problem persists, then it could be several other parts that are either defective, dirty or blocked.
You may want to contact a certified Xerox technician and have them look at the Imaging Unit Agitator Bar and the Low Toner Sensors for Cyan/Magenta. There could also be a faulty toner supply motor.
Posted on Sep 10, 2009
Testimonial: "Thank you for the advice about the agitator bar and sensor. I'll do some research on those items & will also do a thorough cleaning of the inside."
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Posted on Jan 02, 2017
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