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Staples SPL-770M shredder with overheat light even when cool

My staples spl-770M shredder was working fine then had an overheat light. I of course waited for it to cool down.. I have waited weeks and it still will not work.. I have opened it up and nothing appears jammed or paper jammed in it... I am not interested in throwing it out... WHat can I do to reset this.

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  • mkurtz502 May 11, 2010

    No assistance from Fixya. I an not paying for your help.. I can pay for the MFGrs help.

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Just a FYI: I had the same problem. Nothing appeared jammed. But I took the housing cover off and low and behold the rubber roller that turns the shredders had MELTED to the inside. That's why it wouldn't work. This happened while shredding a single DVD - something I had done effortlessly on numerous occasions. You may want to check to see if the roller melted or if some debris has jammed up inside the unit, like mine did often.

Posted on Jan 08, 2010

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From the service manual:

"If the unit is shredding continuously for over
2 minutes, this will trip the motor overheat circuit.
This circuit terminates power automatically to
protect the motor from overheating. To reset the
circuit turn the unit off and wait about 30 minutes.
Then turn the unit back on and resume normal
operation.
Make sure to periodically empty the waste
receptacle to avoid overloading the basket and
damaging the cutting mechanism."

http://product-support-staples.com/DisplaySKU.aspx?SKU=SPL-EXC8A

Posted on Sep 09, 2013

  • William Wilkerson
    William Wilkerson Jul 16, 2014

    Mine overheated (twice) with a few inches of paper still hanging out from the top. After cooling, I applied a vertical/horizontal pulling force to the jammed paper, as the machine was turned on. At this point, it allowed me to press REVERSE and remove the jammed paper.

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