Question about Dell 924 All-in-One InkJet Printer

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I had a paper jam in my Dell 924, and the paper tore off at the site of the jam whn I tried to remove it, so now I cannot get at it from the outside. In addition, when I tried lifting the section where the jam is, a small black roller came out. How do I remove the top of the printer so I can get at the jam and replace the roller? I tried taking out the three screws at the back to see if I could take the printer apart that way, but nothing came loose. How can I get at the inside of the printer?

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6 Suggested Answers

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Posted on Jan 02, 2017

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davin
  • 5 Answers

SOURCE: dell printer A960 paper jam problem

is your ink running

Posted on Jul 11, 2007

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SOURCE: Dell 924 Inkjet Printer False Paper Jam

Got rid of my problem!

In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.

Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect).

Posted on Apr 12, 2008

  • 41 Answers

SOURCE: Dell 924 printer paper jam; don't have a # sign or number to reset

Hi

If there is a error msg on the operator panel of the printer, try the following steps

1.press and Hold the start button and the cancel buttom on the printer and holding them down unplug the Power adapter from the printer , wait for abt 30 secs and then put back the power adapter and then release both the buttons.

2. manually move the rollers present inside the paper tray, lift the printer and shake it firmly , turn the printer upside down and gently tab on it , put back the power adapter and then turn on the printer , if it still gives the same error msg , then purchase the new printer

Posted on Apr 21, 2008

Corysf62
  • 188 Answers

SOURCE: Dell 1815dn paper jam.

you should be able to gain access to where the paper is jammed if you remove the paper tray, then remove the duplex assembly. However, if the jam is further inside the unit, you will need to remove the highvoltage power supply to gain access to that area. I have provided the instructions for both.

To remove the duplex assembly, orient the printer so you are looking at the back of the unit,
Grasp the duplex unit handle and pull it toward you.
duplexer2.jpg
Next...Orient the printer with the front cover face down on the surface and the bottom of the chassis facing you as shown below.



pickuproller1.jpg

If you still can not get the paper out, then you will need to further disassemble the unit by removing the high voltage power supply. This will expose the rollers located underneath. See below...

Remove the HVPS securing screws.
hvps1.jpg
Rotate the HVPS down until the cables can be accessed.
hvps1a.jpg
Disconnect the HVPS cables.
hvps2.jpg hvps3.jpg
hvps4.jpg
hvps5.jpg
Remove the HVPS from the chassis.
hvps6.jpg
Please take a moment to rate this solution as "fixya" if you feel I have successfully answered your question.

Thanks

Posted on Oct 12, 2008

  • 13433 Answers

SOURCE: paper jam ,no paper jam found Dell 1815dn

give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jun 12, 2009

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Got rid of my problem!

In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.

Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect)

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Got rid of my problem!

In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.

Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect).

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