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Xerox error code 016-387 - Office Equipment & Supplies

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  • info26144 Sep 11, 2009

    I have a xerox docucolor 3535 with build in fiery. while i was printing the printer displays me the error code 016-387. usually the error that begin with 016 are connection errors or software errors (as i know). i controlled the cables but everything seemed ok.
    can you halp me....

  • info26144 Sep 11, 2009

    I have a xerox docucolor 3535 with build in fiery. while i was printing the printer displays me the error code 016-387. usually the error that begin with 016 are connection errors or software errors (as i know). i controlled the cables but everything seemed ok.
    can you halp me....

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The 016-387 error message indicates that:

  • Cause - The entered password is wrong.
  • Remedy - Enter the correct password.
computer has picked up the Auto printer driver and trying to use that, instead of local printer driver. Because of that it is using the default user password, instead of custom password.
If you need to change your password for the printer driver you can access it through the printer properties.
  1. Click on the “Configuration” tab
  2. Choose the account mode to “User”
  3. Click on “Detailed User Settings”
  4. Change the password details as per instructions from your printer administrator
thanks.

Posted on Sep 11, 2009

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Setting up a scanning template using CentreWare Internet Services(CWIS) will fail if the user login name is a domain user, for example,ADSdomain estadmin.

  1. Open an Internet web browser.
  2. Enter the IP Address of the machine in the Address field, and then press [Enter] on the keyboard. The CWIS home page will be displayed.
  3. Click on the [Services] tab.
  4. Click on the [Job Templates] link.
  5. Click on the [Display Job Templates Screen] button. The Device Template window will be displayed.
  6. Click on the [File Repository Setup] radio button. The File Repository Setup window will be displayed.
  7. Select the required File Repository from the File Repository Setup pull-down menu.
  8. Enter a username that only exists on the SMB server in the Login Name field.
  9. Click on the [Apply] button. A 'Settings have been updated' message will be displayed.
  10. Click on the [Back] button. The File Repository Setup window will be displayed.
  11. Click on the [Template] radio button. The Device Template window will be displayed.
  12. Click on the [Create New] button, and then setup the template again.
  13. Click on the [X] in the upper, right corner to close the Internet browser window and return to the desktop.

Manual HERE

Posted on Sep 11, 2009

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Not sure exactly what Xerox printer model number you have, but I have seen this error on DocuColor 3535. According to Xerox technical info, the error code 016-387 means "Archived file crashes server, causes IOT fault" - It may be caused also by a 2003 power point file.

That means the printer is not able to process a file. The easier solution for that (but not may work) is to reset the printer.

I highly recommend you to visit the XEROX support site ( http://www.support.xerox.com/go/prodselect.asp?Xlang=en_US&metrics=HDR ) and download the latest drivers and patches for your specific model number.

Good luck!

Posted on Sep 10, 2009

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