Question about Dell Inspiron 1525 Notebook

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Not getting service on TV being fixed.

I bought an extended service protection plan on a flat screen TV for my son to take to college (bought it 5/9/09). We pluged it up (7/22/09) to see how it work before he moved 6 hours aways. It worked ok for about 2 weeks. He tried to cut it on and it would not work. I called and reported it. I payed for the shipping to the company. Miles (from their company) signed for it on August 13. They told me it would only take 7 to 10 working days and it would be shipped out. Here we are 20 days later and it still hasn't been fixed. When I email them they say they take them in order. How many can they have broken? How many people working? How would they feel if the shoes were on the other feet?

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  • Chris Hingee
    Chris Hingee May 11, 2010

    Is their a government department/office that handles warranty or service complaints that you can lodge a claim with them?

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  • 93 Answers

Bug them ! Call, Fax, Write, Ask for a Supervisor and tell them you may enter them on Craigs list. The sure do not want to lose sales in this economy !

Posted on Sep 18, 2009

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6ya6ya
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Posted on Jan 02, 2017

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It looks like that is the case. Here is what I pulled from thier website. Extended Service Plan (ESP)There's no doubt that your purchase was designed to give you years of use, however, an unexpected breakdown can mean serious "parts and labor" or replacement costs. Protect your investment by purchasing one of our new and improved Extended Service Plans! Benefits include:
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To Purchase an Extended Service Plan
You can purchase an Extended Service Plan by phone or online chat. You will be required to provide a credit card number and other requested information.

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