Question about DISH Network ViP 612

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Unit keeps resetting itself

My ViP 612 (third one from Dish Network) will randomly go into reset mode on it's own. Sometimes once or twice a day, often several times an hour! It seems to get worse over time as the latest unit went several weeks before starting this activity. This is quite annoying and may happen at any time. I have removed the unit from the surge protector and plugged it directly into the wall socket.

It seem unrelated to any other activity in the house, such as refridgerator or A/C kicking on. The latest unit was also installed by their technician who also saw no other problems. As I said, this is my third unit with the same problem. Is there a design flaw in this unit? Are many other people having the same problem? If so I should I push Dish network to replace this unit with a different model.

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You need the unit replaced for sure but the thing to remeber is that all electronics are subject to damage from vibrations during transit from the manufacturer to the consumer therefore replacing it with another type will only open you up to the same possibility for failure as replacing the current 612. If you prefer CSC can ship you one if you request it and this will ensure that the receiver you receive came from a different lot than the original. Thanks for using Fix Ya.

Posted on Sep 28, 2009

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My dish network reciever won't turn on it is a vip 612 dvr

Hi Cecil Threatt,

I do hope this has been resolved by now, but if not I would be happy to provide assistance. The receiver may need to be replaced if it's not powering on. To help verify where the problem is, make sure the receiver is plugged directly into the wall outlet. If it already is, then if possible try another outlet.

If the problem continues we can look into a replacement. You can send me an email at and I can help you further!

Tommy Faust
DISH Social Media Representative

Apr 12, 2012 | DISH Network ViP 612

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Need to Frequently Reset Dish Network HD VIP 612 Solo DVR.

When you bring up your guide look at the top of the screen and you will see the LIST: if this says ALL HD then press the guide button until you see ALL SUB or a menu and select ALL SUB. If your guide keeps changing by itself its possible to have remote interfence since you have a UHF remote, especially if you also see channel changes as well. Try setting the guide and go from there. If you still continue to have issues call 1-800-333-3474 for tech support for extensive troubleshooting or at dishnetwork .com/tech.

Dec 01, 2009 | DISH Network ViP 612

1 Answer

My HD VIP 612 Solo DVR keeps freezing every now and then during a show and then manually resetting. This happens maybe once or twice a week. What do I do?

Hi! i will be more than glad to assist you in this concern, lets isolate 1st the problem, if the power of your vip 612 is connected to a power strip, unplug it from the power strip or surge protector for 1minute, then plug in, it will turn on by itself, then you will see, attention 015, let the progress finish and it will download the programming guide, then it will show the picture on the tv. granting the problem didnt exist., it means that the problem is solve, the surge protector or power strip is the one doing it to the receiver, why? sometime the power strip or surge protector does not give the 100% curreny needed by the dvr system, main job of the power strip or surge protector is to protect from power surge thats all but it does not regulate the current needed by the dvr. Lets say it freeze again, this is waht we are going to do, press the menu button on the upper left of the remote, once u see the main menu, press 6,1,1 on the remote and it will go to the point dish screen, selct check switch that is on the uppeer right of the screen, then it will go to the installation summary, select test and it will run a check switch test, it will go on testing up to 1 of 3 or 4 it depends on the sat you have on the lnbf. once its done, it should show the whole installation summary, port1-119-ok, port2-110-ok, port3-129 or 61.5, once you see it, select done and it will go to the point dish, select done and cancel all the way out, it will show you attention 015 and then it will download the programming guide, then you got the picture, observe it if the problem dont exist anymore. if the problem dont exist, then u fix the problem but granting the problem still there, you need to call 1-800-333-3474 call the tech support of dish network and inform them the problem that you are experiencing for the past few weeks and the steps that you did.. this is a dvr lost of function, dvr is bad and it needs to be replace.. if you have any query pls feel free to get in touch

Sep 06, 2009 | DISH Network ViP 612

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