Question about Brother MFC 240C All-In-One InkJet Printer

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Can't fax...no dial tone - Brother MFC 240C All-In-One InkJet Printer

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  • nsimpson737 Sep 10, 2009

    I still do not hear a dial tone and can't fax

  • nsimpson737 Sep 11, 2009

    I have verified the phone jack is working correctly by plugging in a phone and I receive a dial tone and can receive calls. I have the line directly into the outlet to the printer all-in-one. Also, I have cleaned it and still nothing.



    The first error is that the number I was faxing to was busy. Then, the message from the report is NG: Poor line condition or connection

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3 Answers

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  • Master
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Make sure that the phone line is plugged in to the plug that has an L on it or line, the other plug with the pic of the phone is for an extension phone or answer machine. You also need an analog phone line like at home, most businesses have a digital system that fax doesn't work on. The phone company can install a modem line. Once in a great while the modem pcb on the Brother machine can go out and require replacement, but not too often...

Posted on Sep 11, 2009

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  • Brother Master
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There are a number of sockets for the phone connector on the back of the FAX machine here, make sure that you have the phone line plugged into the correct one, if not sure move the line connection around to diff sockets and see if you establish a connection, also make sure the phone line is active by plugging a known working telephone into the line plug you are using to FAX

Posted on Sep 10, 2009

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  • Contributor
  • 854 Answers

Take out all carts and reinsert them. Make sure that you have locked the levers in front of the carts.


Posted on Sep 10, 2009

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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Hi there!



For you to send a fax with the Brother Fax you can try these steps:

1. First make sure that you have a dial tone by lifting the handset or just by pressing the hook/speakerphone button. Once you have verified you have a dial tone press the hook button again to return to the main screen or hang up the handset. LCD should display the date & time



If you don't have a dial tone make sure that the telephone line cord is connected on the fax machine's Line jack. If you don't have a dial tone still, connect it to another working outlet. If you don't have a dial tone still, connect a working telephone on the wall jack to see if you'll get a dial tone. If you get a dial tone on the regular phone then problem is either with the line cord or the fax machine.



2. Once you have the date & time on the LCD screen, Load the document that you want to send on the automatic document feeder which is directly above the LCD screen.



3. The LCD screen should change from the date/time to "Enter Fax No. & Press Start" Once you got this screen dial the fax number and then press Start.



Hope this helps. Rate if it works.

Thanks!

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I have a Brother 775 intelli fax machine. I can't send a fax. After loading the document, when I go to push in the fax number, the numbers do not register. I unplugged the machine from the power and the...


Hi there!


For you to send a fax with the Brother Fax 775 you can try these steps:


1. First make sure that you have a dial tone by lifting the handset or just by pressing the hook button. Once you have verified you have a dial tone press the hook button again to return to the main screen or hang up the handset. LCD should display the date & time


If you don't have a dial tone make sure that the telephone line cord is connected on the fax machine's Line jack. If you don't have a dial tone still connect it to another working outlet. If you don't have a dial tone still connect a working telephone on the wall jack to see if you'll get a dial tone. If you get a dial tone on the regular phone then problem is either with the line cord or the fax machine.


2. Once you have the date & time on the LCD screen, Load the document that you want to send on the automatic document feeder which is directly above the LCD screen.


3. The LCD screen should change from the date/time to "Enter Fax No. & Press Start" Once you got this screen dial the fax number and then press Start.


Hope this helps. Rate if it works.


Thanks!

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Hi i cant send a fax


First thing is to ensure that you have dial tone by picking up the handset on the fax machine and listening for dial tone.If there is no handset take a standard house phone and plug it into the jack where the fax machine was inserted. If there is dial tone on the phone then I would advise you to turn the power off the fax for two minutes then power back on. If there is no dial tone on the phone line contact your vendor or local phone carrier and report NO DIAL TONE

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I'm no expert but, did you try touching the online or hook button on the fax to hear the dial tone? Or connect a basic home phone into the phone jack at the wall the fax was plugged into. Do you get a dial tone. If no dial tone, call the phone company. If there is a dial tone, its the fax.

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