Question about Jenn-Air 30 in. CCE3401 Electric Cooktop

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One burner control stays on high even at full low. Jennaire JED 8430 BDF downdraft electric cooktop. Who do I contact in Jennaire to get a replacement control? Cooktop is only about 6 months old. Thanks.

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Hi...the unit is have an waranty call the service center to check & replace the part.

tnx gerbee

Posted on Sep 13, 2009

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1 Answer

My jenn-air 8430 cooktop left front burner cycles off-on in the HIGH position. What could be wrong?


Hi,

I am assuming your cooktop is electric and your have a glass top, if so the burners sensor is bad and you might need to replace the burner. Again before buying anything and for me to help you, I would need a full model number. Some model have plate sensors and with no plate/pot burner cycles. Most of the time I find the sensor in the burner cant detect the heat and this ends up being a safety issue to protect the unit. All this information is based on the premise you have an electric cooktop and a glass surface.

I hope this helps.

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http://www.whirlpoolparts.ca/index.php?PHPSESSID=f2330dc59be8bdd5f5463d5e0d1362f9

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What's best tu glue my cooktop on my granite countertop?


I don't think I'd glue it down permenantly. I just had to replace the ceramic glass on mine (a JED 8430 ABD) after it cracked. Thankfully, it wasn't glued down so I could replace it pretty easily (ordered part directly from Jenn Air). But some sort of seal to keep food out from under the cooktop would be nice. I just wouldn't go permenant. The fact that you have to tape the down draft to the external vent should keep the cooktop in one place (plus its own weight).

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I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):

message.gif?p_db_name=whirlpool Cidalia C: Hi, my name is Cidalia C. How may I help you?
message.gif?p_db_name=whirlpool You: Hello!
message.gif?p_db_name=whirlpool You: I have a question regarding my "Downdraft Radiant Cooktop"
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question please?
message.gif?p_db_name=whirlpool You: None of my burners can simmer-- no matter what the setting, they will boil water!
message.gif?p_db_name=whirlpool You: Is there an adjustment that can be made to attenuate the heat?
message.gif?p_db_name=whirlpool Cidalia C: What is the model number of your cook top please
message.gif?p_db_name=whirlpool You: JED8430ADB
message.gif?p_db_name=whirlpool Cidalia C: Thank you. In looking at your burner configuration, the smallest wattage on your unit is 1200. And, unfortunately, there is no way to get a small wattage for your burners. We apologize for the inconvenience.
message.gif?p_db_name=whirlpool You: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct?
message.gif?p_db_name=whirlpool Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners.
message.gif?p_db_name=whirlpool Cidalia C: Did you have any other questions or concerns today?
message.gif?p_db_name=whirlpool You: I suppose not.
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air. Have a good day!

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The cook top is attached to the wood frame by brackets, just remove the screws and the electric connection, make sure the power is off from the main box, it's a 220 volt wiring and then just lift the top off. to remove the glass, look around the edges and you should see some small screws, just remove them and the glass should lift off.
Eddie Rentas
Tupper Lake NY

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